24 Ford of Easton

Brought vehicle in for recall issue several times over the course of a year plus. After returning for same issue five times, they still did not resolve it and stated that it was no longer a warranty issu the course of a year plus. After returning for same issue five times, they still did not resolve it and stated that it was no longer a warranty issue. When interacting with Mike and Jordan, I found them to be professional. My experience with Ryan was a whole different story. He does not demonstrate the concept of working with the public, He basically blamed the Ford Motor Company for no longer covering the recall issue and stated that Bay State Ford had done the job correctly the first time. It involved a leak that kept appearing from the same cause and he was not there the first time or second time I brought my car in to be corrected. He told me if I wanted them to correct the problem the fifth time I brought the car in for the same reason, I would be charged for it. Rather than give them a dime for work that they could not previously do properly, I have elected to go to a trusted mechanic and pay whatever it takes to fix the problem once and for good. Would advise anyone considering their services to stay away, unless you are looking to get aggravated! More

We were very satisfied with our experience at Baystate Ford. Kevin was very knowledgable about the Ford truck that we were interested in. We live 1 1/2 hours from Baystate Ford and still would recommend Ford. Kevin was very knowledgable about the Ford truck that we were interested in. We live 1 1/2 hours from Baystate Ford and still would recommend them to our family and friends. More

My new Ford Explorer is AWESOMETASTIC. I have bought 8 cars in my life from 8 different sales people. I will buy ALL of my future cars from Brett Lincoln because I didn't feel like the whole process was cars in my life from 8 different sales people. I will buy ALL of my future cars from Brett Lincoln because I didn't feel like the whole process was a game of me against him. These are some other reasons why: 1. He treated me both professionally and respectfully. 2. He was up front about what he could and could not provide 3. He called me when he said he would, vehicle was ready when he said it would be. 4. One of the windows was a "little bit dirty"...he noticed it,then immediately took it out back and got it PERFECTLY cleaned in 2.2 seconds 5. After taking the vehicle home I noticed a SMALL problem. I called Brett, he apologized and made arrangements to fix IMMEDIATELY. 7. He didn't just run through the cars options, he took the time to properly explain how to use and operate the options. 8. He gave me his direct number so I could contact him directly "just in case" I had any problems. 9. He followed up a couple days later to make sure I was happy and to see if i had any question or problems. 10. He gave me a fair deal. More

I went into the dealership and was greeted by people not trying to sell me anything they saw, I was treated like family. They took the time to sit with me and work out exactly what i was looking for and rea trying to sell me anything they saw, I was treated like family. They took the time to sit with me and work out exactly what i was looking for and really catered to me. They worked hard and absolutely satisfied my every need and beyond. From salespersons up to management every person in there is 100% focused on their customers. I purchased a new F150 from them and they had made the process of buying a car enjoyable. I can honestly say this dealership DEFINITELY puts their customers FIRST before anything and I would strongly recommend going to see for your self. I will definitely be going there in the future for my self, family, and friends. More

Chuck is professional, personable and courteous with an easy going manner. He listened to what we were looking for and needed. We appreciated that he never wasted our time as he focused on providing esse easy going manner. He listened to what we were looking for and needed. We appreciated that he never wasted our time as he focused on providing essential information and direct answers to our product questions. He was helpful in assisting us with after purchase needs as well. We knew what we were looking for and what we could spend. We never felt pressured and believe that the Bay State Team did all they could to put us in the vehicle that was right for us. Chuck was efficient and competent with paperwork. This is our second car purchase with Chuck. More

I saw an ad for an f250, at this dealership. I called to check if the truck was still there as the f250 is a leftover 2011. I spoke with Greg and when I went there, I was refered to Kevin. Kevin is very kno check if the truck was still there as the f250 is a leftover 2011. I spoke with Greg and when I went there, I was refered to Kevin. Kevin is very knowledgable of ford's product line. He answered all my questions. I will recommend Baystate Ford, for anyone's next vehicle More

We went in for a specific vehicle, and we left with it. Chuck was very low pressure and allowed us to figure out what we needed to do. From start to finish this dealership was very courteous and profession Chuck was very low pressure and allowed us to figure out what we needed to do. From start to finish this dealership was very courteous and professional. The waiting areas were family friendly and welcoming. We will definitely consider buying our next vehicle here. More

Kevin was extremely helpful and extremely professional. He tried his hardest to make us feel comfortable. He didnt even try to sell us the more expensive version of the car, but we picked it and he tried h He tried his hardest to make us feel comfortable. He didnt even try to sell us the more expensive version of the car, but we picked it and he tried his hardest to get us a good deal. This was the best dealership and best salesperson i have dealt with. A+ for Kevin and Baystate Ford. More

Kevin Hagerty was friendly,knowledgible and answered all of our questions.He was very willing to spend the time to discuss all the features.We would definitely ask for him again. of our questions.He was very willing to spend the time to discuss all the features.We would definitely ask for him again. More

Baystate Ford and it's staff were all great to my wife and I. Kevin was a friendly and knowledgeable sales rep. There was no pressure at anytime to buy and I felt they gave a fair trade-in value. I Strong and I. Kevin was a friendly and knowledgeable sales rep. There was no pressure at anytime to buy and I felt they gave a fair trade-in value. I Strongly recommend this dealership to anyone looking. More