24 Ford of Easton

After researching the Escape on-line, I went to Baystate Ford to take a test drive. Kevin asked what I was looking for in a vehicle and directed me to a few that fulfilled my criteria. I took one for a te Ford to take a test drive. Kevin asked what I was looking for in a vehicle and directed me to a few that fulfilled my criteria. I took one for a test drive and loved it. Kevin was extrememly knowledgable about the vehicle, explaining all the features and answering my questions. Baystate Ford offered me a very reasonable amount for my current vehicle to trade and presented me with a variety of finance/lease options. I needed to mull this decision over and they were very understanding about that fact and not pressureful at all. It was not a very hard decision. I returned the next evening to sign the paperwork. Once the remote starter I requested was installed, Kevin put plates on my car, gave me my keys, helped me sync up my phone to the Sync system and went over all of the fun stuff my new car can do! I'd highly recommend this dealership. I look forward to returning for my 1st oil change to take advantage of the plush waiting area. More

I would definitely recommend Baystate Ford to anyone purchasing a car. Kevin was extremely helpful from the moment I got there to look at the escape suvs. He was knowledgeable and great at helping me fi purchasing a car. Kevin was extremely helpful from the moment I got there to look at the escape suvs. He was knowledgeable and great at helping me find what I was looking for and explaining all the features of the suv. Thank you Kevin for all your help! More

While the service guys are friendly and helpful, they certainly stick it to you with a smile. $199.95 is the base price for a diesel tech diagnosis? Look I understand that it is a little more complicat certainly stick it to you with a smile. $199.95 is the base price for a diesel tech diagnosis? Look I understand that it is a little more complicated, but what happens if the hook up their computer find the problem, plug a line to confirm the issue and are done in 20 minutes??? You pay $10 per minute......then they push you to sign up for some cheesy program where you get 5% back to use for parts and service to up their customer retention, I tried to use the credits a week later and their was no record of my account. I waited 5 minutes while the parts guy was on the phone for that answer and he said that he would have to speak with someone else. I paid the for the parts without getting the program redemption and left. Here is why dealers get a bad rap- I know that you need a base for diagnosis, but maybe an hour minimum or $150, but $200?- C'mon people get real; there are a ton of other dealers around, but I would rather drive 50 miles then go back here More

I had a very good experience with Kevin and he was extremely helpful. I would recommend you to anyone. Things went smoothly with the sale and the pick up of the car. extremely helpful. I would recommend you to anyone. Things went smoothly with the sale and the pick up of the car. More

I COULDN'T HAVE HAD ANY BETTER SALES PERSON THAN KEVIN HAGERTY.HE WAS VERY HELPFUL IN MY PURCHASE OF MY NEW TRUCK.I WILL RECOMEND BAYSTATE FORD AND KEVEN TO ANYBODY LOOKING FOR A NEW OR USED CAR. THANKS K HAGERTY.HE WAS VERY HELPFUL IN MY PURCHASE OF MY NEW TRUCK.I WILL RECOMEND BAYSTATE FORD AND KEVEN TO ANYBODY LOOKING FOR A NEW OR USED CAR. THANKS KEVIN S. NYE More

My Wife and I had a very pleasant experience buying a 2010 Ford Escape at Baystate Ford in South Easton, Ma. The Sales Consultant Kevin Hagerty was very professional and knowledgeable about the vehicle. 2010 Ford Escape at Baystate Ford in South Easton, Ma. The Sales Consultant Kevin Hagerty was very professional and knowledgeable about the vehicle. Everyone there at the dealership through the whole process was pleasant and curtious. We will recommend Baystate Ford in South Easton to anyone we know looking for a new car or truck. We hope to be long time customers in the years ahead. Thank you, Walter & Julie Tucker More

From start to finish I could not have been happier or more satisfied with the dealership and everyone I dealt with. From Janice who called me immediately after my initial email to the manager of the dea more satisfied with the dealership and everyone I dealt with. From Janice who called me immediately after my initial email to the manager of the dealership to Kevin who brought me through the process of buying my car, getting the car that I wanted and showing me all of the features of my new car. Kevin even went and picked up the car for me so I would have it sooner. He called and texted me all of the way. This was my third escape and everytime I buy a new one they change a bit. I needed the car that I wanted fast. Kevin Hagerty was the person that I dealt with at the dealership which was Bay State Ford in Easton, MA. Of course I was concerned about not over paying but I needed a car for work and time was far more important to me. Kevin promised me that he could find the car and get me off the lot in my new car the next day. Within 24 hours of my original email I was driving off the lot in my new car. I love it! It is exactly what I wanted and what Kevin promised. Kevin couldn't have been more helpfull! I also wanted a remote starter put in and he set that up for me. I don't have much time do deal with back and forth. I knew what car I wanted and Kevin just said OK and then told me when to pick it up! Thanks Kevin! More

I would highly recommend this dealership; working with Chuck Jones on the purchase of my new F-150 was not only hassle free it was stress free and pleasurable. The entire staff from start to finish includ Chuck Jones on the purchase of my new F-150 was not only hassle free it was stress free and pleasurable. The entire staff from start to finish including financing was extremely helpful, knowledgeable and courteous. I am looking forward to a long relationship with Bay State Ford!!!!!! More

My expierence with Baystate Ford was outstanding. As a new customer to buying cars i found that Baystate Ford was very easy. Everything was explained with ease. The salesman Chuck Jones also provided me w new customer to buying cars i found that Baystate Ford was very easy. Everything was explained with ease. The salesman Chuck Jones also provided me with great options and information needed. I will be doing business with Baystate Ford in the future. Highly recommended. More

My husband and I went to Baystate dealership hoping to do a little more research on the Ford Fusion. Kevin greeted us right away and asked us how he could help us today. Not only did he answer all our questi a little more research on the Ford Fusion. Kevin greeted us right away and asked us how he could help us today. Not only did he answer all our questions but showed us all around the lot at the extensive selection of Fusions. Offered us a test drive and explained the technology offered with the vehicle. I have to say I was dreading the car buying experience altogether, but Kevin made the whole experience ....dare I say enjoyable!! Anything to make the whole process easier he offered us. The showroom is outstanding as is the customer service. Toni made all the paperwork go quickly and was very friendly. If you go to baystate Ford be sure to look for Kevin Hagerty. He even Synced my ride !! thanks so much! More