Tina Dewald
Tina Dewald at Smythe Volvo
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Tina Dewald

Service Department Assistant

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
148 Reviews

I have recently joined the Smythe Volvo team with a strong background in customer service. What I enjoy most about my work is the upbeat energetic environment and the ability to diligently maintain customer satisfaction. Working with experienced, motivated management with high standards and expectations is refreshing in the automobile industry. I see myself behind the wheel of the Volvo S60 T5. The sporty styling is most appealing and as with all Volvo models, it boasts strong safety standards. Outside of the work environment I enjoy a healthy lifestyle, eating right and working out at the gym daily. I also love the beach, kayaking and spending as much time with my two boys as possible.

5.0

148 Reviews

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148 Reviews of Tina Dewald

March 12, 2025

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Employee Rating

Over the 29 years I have been a customer I can say that their staff in all departments are always pleasant and accommodating. More

by dcwalter
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Purchase Time
Recommend Dealer
Yes

March 06, 2025

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Kyle and his Smythe team provide yet another on parallel experience! Kyle makes the process easy, no pressure, he listens and provides answers! Kyle and his team have helped our family several times over th More

by bde5284
Recommend Dealer
Yes

February 28, 2025

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Employee Rating

Bob was great -- so knowledgeable and helpful! I am looking forward to purchasing a new car from him soon :) More

by christina55
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Cerza, Mark Terry

November 30, 2024

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Having been a long time customer of over 14 years, it’s always been a pleasure dealing with the sales and service teams. Jessica Hermida has gone above and beyond in terms of making sure my service has bee More

by GCReviews
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Smythe Volvo responded

Wow, 14 years of loyalty. We are fortunate to have customers like you. Jessica is a great member of our team and thank you for taking the time to share these kind words.

September 10, 2024

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Service was par Excellence. As always David was extremely responsive and helpful. he is quick to diagnose and address the problem. More

by Shahbaz
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 28, 2024

Smythe Volvo responded

“Par Excellence”! Quite a competent and very rewarding for our service team to read. Thank you for taking the time to share your experience. We appreciate your business.

July 23, 2024

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Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im More

by johnwauters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2024

Smythe Volvo responded

Thank you for this fantastic review of our service department. We are fortunate to have a customer like you.

June 26, 2024

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Employee Rating

Tom Coward was my Service Rep on our last visit to Smythe - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and w More

by Joyce L. Martinsen
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

Wonderful review! Tom is the epitome of excellent service. We are fortunate to have him on our team and we are fortunate to have customers like you.

June 17, 2024

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As we have come to expect, Tom Coward and the rest of the team at Smythe's service department took great care of us again twice lately. The appointment calls were promptly answered and convenient appointmen More

by Richard
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

Your time is important to us. It’s my Volvo. We focus on continually improving our process to make sure we respect that. Tom Coward is a master at this. Thank you for taking my time out of your day to post this excellent review about Tom Coward, Tina and our service team.

June 12, 2024

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Extremely professional gets the job done! ! Explains in detail work being performed. Waiting are stocked with goodies More

by lporschen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza, Billy Shannon , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

What a great review for our service department. We are fortunate to have such a great staff and to have customers like you. We appreciate your business.

May 28, 2024

Dealership Rating
Employee Rating

The service at Smythe Volvo is outstanding! They take great care of my car and are prompt, professional, and friendly. More

by ceverett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Regina Krauza , Dina Thomson

Jun 07, 2024

Smythe Volvo responded

What a wonderful review and thank you for taking the time to share your experience of our service department. It is rewarding for us to read. We look forward to seeing you the next time around.

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