Scott Lupo | Page 37

I like the costumer service they bean nice people very friendly and polite This is my second experience and I always recommend this particular place friendly and polite This is my second experience and I always recommend this particular place More

by MIGUELNATEW Verified Customer Verified Customer

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Despite a few salespeople passing me up initially while looking at vehicles, glad they did because I had a wonderful experience with Jaclyn and Al! looking at vehicles, glad they did because I had a wonderful experience with Jaclyn and Al! More

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The whole process - trade-in, paperwork, financing took just a few hours. I wish I could have left there with a few more dollars still in my pocket but overall, I’m satisfied. just a few hours. I wish I could have left there with a few more dollars still in my pocket but overall, I’m satisfied. More

by JROD147 Verified Customer Verified Customer

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The dealer will work to get you the car you need without stressing you out. I keep coming back throughout the last 14 years because of that. stressing you out. I keep coming back throughout the last 14 years because of that. More

by mattgonnella Verified Customer Verified Customer

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I had to change my appointment a few times, but it was still an easy experience. Driver who picked up my car was pleasant and understood my request for the service department to check. still an easy experience. Driver who picked up my car was pleasant and understood my request for the service department to check. More

by raybrown37 Verified Customer Verified Customer

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It was very clean and everyone was very nice and respectful my salesman help me alone the way with everything making sure I was good. respectful my salesman help me alone the way with everything making sure I was good. More

by FALONDAELLIOTT Verified Customer Verified Customer

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Gracias por todo muy buena estadía muy buen recibimiento les agradeSco su amabilidad espero en un futuro realizar otra compra con ustedes muchas gracias les agradeSco su amabilidad espero en un futuro realizar otra compra con ustedes muchas gracias More

by GABRIELBECERRA935 Verified Customer Verified Customer

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As a sales professional. I was really impressed with the knowledge Ricky and Kristi brought in describing all the features and benefits into helping me find the best fit car for my needs knowledge Ricky and Kristi brought in describing all the features and benefits into helping me find the best fit car for my needs More

by EZGRAPHS Verified Customer Verified Customer

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Very nice folks to work with. No run around with anything. Sales person Ricky was great to work with. anything. Sales person Ricky was great to work with. More

by dz1900 Verified Customer Verified Customer

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Starting with the good news about our recent Genesis purchase, we love the vehicle including all of the many bells and whistles. We get compliments all the time on how beautiful the car looks; however, purchase, we love the vehicle including all of the many bells and whistles. We get compliments all the time on how beautiful the car looks; however, we had a major customer service issue with Graham Watson, the general manager. He cheated us out of our negotiated deal and changed the agreed upon price by fooling us and then blatantly ignoring us. He even stated that he is “too busy” to respond to our many phone calls, voice mails, emails, and other communications asking him to discuss the matter. There are many people working at Hyundai/Genesis of Orland Park located in Tinley Park, Illinois that were congenial and respectful to us as customers. Every person we spoke with at Family Hyundai including the finance manager, receptionist, other managers and our favorite salesperson assured us Graham was the only one who could rectify the matter. He never responded. He later said he had “too many customers” to get back to us which felt like racism and overt rudeness. When reading some of his other reviews and prior employee feedback, his actions toward us were unjust and seem to be slanted toward a particular kind of customer. The shame is we will be in the market for another new vehicle in about a year but will avoid this dealership because of how poorly Graham treated us. Having an executive management career within the retail industry, as well as a University of Chicago MBA (Master of Business Administration), my professional opinion is that every customer is important and should be treated like family (pun intended). The treatment received from Graham is inexcusable. For this reason alone, I can not in good conscious recommend this dealership to anyone. More

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