Roy Chaney

Service would not return calls and failed to explain when car would be ready. Communication was non existent and level of service extremely poor. I have owned multiple Mercedes and interacted with sever when car would be ready. Communication was non existent and level of service extremely poor. I have owned multiple Mercedes and interacted with several different Mercedes service departments. This was undoubtedly my worst experience ever. I was considering buying another Mercedes, but it will not be from this dealer. More

by c.smith Verified Customer Verified Customer

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Roy was top notch. Ray Benson was great too. And like I said in my google review, God gets all the glory for this purchase and blessing. Ray Benson was great too. And like I said in my google review, God gets all the glory for this purchase and blessing. More

by masflournoy41 Verified Customer Verified Customer

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Tim was very attentive and professional. He made my experience quick and smooth. Very respectful and knowledgeable He made my experience quick and smooth. Very respectful and knowledgeable More

by Khalil Verified Customer Verified Customer

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Roy is great and I am very happy with my purchase and will use him again! will use him again! More

by drmfurman Verified Customer Verified Customer

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Dick Dyer and Associates is absolutely the most perfect dealership ever experienced in my 80 years of life! As a retired Army Reserve officer and retired federal government civilian special agent leader, dealership ever experienced in my 80 years of life! As a retired Army Reserve officer and retired federal government civilian special agent leader, I have traveled worldwide and found no dealership or service provider as effective and efficient as Dick Dyer. An exceptional quality is the coordinated manner in which the entire management and staff reflects professionalism, care, knowledge, skills, and concern as appropriate. In fact during today's service, I enjoyed meaningful conversations with the general manager, my salesman of three vehicles, the service manager, MY VERY OWN LONG-TERM SERVICE ADVISOR, the receptionist, the cashier, the appointment manager, and the many caring members of the check in staff. The entire facility is spotless, convenient, and customer oriented. My family can attest to the fact that I look forward to every visit for service at Dick Dyer! The follow up AFTER service by Dick Dyer is most appreciated because it is genuinely caring. ANY DEALERSHIP NEEDING TRAINING IN ANY AREA OF RESPONSIBILITY CAN BE GREATLY IMPROVED BY STUDYING AND COPYING DICK DYER! yb More

by yb Verified Customer Verified Customer

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Amazing customer service! Very helpful and knowledgeable about vehicles! Roy Chaney went over the whole vehicle showing all the functions and how to make all the computer fe Very helpful and knowledgeable about vehicles! Roy Chaney went over the whole vehicle showing all the functions and how to make all the computer features work! Chaney offered to help with any future questions that might come up! Truly an amazing car buying experience! More

by YAGER3121 Verified Customer Verified Customer

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My transaction was like an adoption instead purchasing a used vehicle. Roy was professional, courteous, knowledgeable, personable, and transparent throughout the entire "adoption" process. I drove 2.5 hours used vehicle. Roy was professional, courteous, knowledgeable, personable, and transparent throughout the entire "adoption" process. I drove 2.5 hours to see the VW Beetle convertible and it was even better in person than in the pictures Roy had taken and sent to me after personally driving the vehicle to let me know how it performed. My entire process was a possible experience and I love my sweet white convertible Bug that I named Betty White...another beautiful classic. Bug on!! More

by sandragriffin6070 Verified Customer Verified Customer

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Such a fabulous Sales & Service experience always! Just did my 3rd stellar lease through Roy Chaney this week and I’m so pleased with the entire process! Just did my 3rd stellar lease through Roy Chaney this week and I’m so pleased with the entire process! More

by olshowgal Verified Customer Verified Customer

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Very helpful with the purchase of my new car Xxxx Xxxx Xxxx Xxxx Xxxx Xxxx car Xxxx Xxxx Xxxx Xxxx Xxxx Xxxx More

by MUSCLEKNIGHT Verified Customer Verified Customer

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Seamless process from start to finish Thanks for your communications and interest in customer service communications and interest in customer service More

by KATSSMA Verified Customer Verified Customer

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