Roger Prentiss

Worst experience I ever had! ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessa ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessary and unneeded services. They failed my inspection and was very shady about the reason. $533 for a high mount stop light that works and continues to work. Hmm it’s a $113 part so I guess $430 labor that takes 20 min to install??! $600 for two overpriced tires , $230 for an alignment. I told them to pound sand out of your mind going to be extorted to pay your ridiculous prices. A scam, guess that’s how they make money at Otto Caddilac, extort money from naive old people. Mavis passed my inspection without issue nothing wrong with stop light, alignment was $99 and I got four reasonable price tires. Never again will I do business with Otto Caddilac bunch of crooks, I am calling the BBB and report their business practices More

by tomroby99 Verified Customer Verified Customer

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Great communication, appt confirmed and updates on service sent. Great recommendation was on alignment Thanks service sent. Great recommendation was on alignment Thanks More

by Jay Kirker Verified Customer Verified Customer

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I can always count on Roger to get the problem identified and solved even when it is complicated and solved even when it is complicated More

by saratoga35@aol.com Verified Customer Verified Customer

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I am thoroughly disgusted with Cadillac. I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believ I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believe that. Testing the battery was not the issue, I believe troubleshooting should start with connections and signal path, from the battery sensor connector to the back, to the ecm and the regulator. More

by dkhavnen1 Verified Customer Verified Customer

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Excellent service and professional treatment continue please see you next time for the same reason please see you next time for the same reason More

by guven Verified Customer Verified Customer

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Great people and company. They are very accommodating and always communicates any additional needed work before they attempt to work on that additional work with an approval f They are very accommodating and always communicates any additional needed work before they attempt to work on that additional work with an approval from you. Will always pick this dealership! More

by mpomaa27 Verified Customer Verified Customer

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This is a premier dealership. You are treated amazing from the time you drive up until you leave. Their communication and availability are the best! Great service! You are treated amazing from the time you drive up until you leave. Their communication and availability are the best! Great service! More

by TOBY.RABENBURG Verified Customer Verified Customer

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Outstanding service on my vehicle and service personnel (Amber) is fantastic. I was kept informed of what was happening with my car, and the cost of the service was explained. (Amber) is fantastic. I was kept informed of what was happening with my car, and the cost of the service was explained. More

by TOBY.RABENBURG Verified Customer Verified Customer

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Positive attitude from everyone. Enjoyable experience. Expert mechanics, time allotted sufficient. First time.with Otto. Enjoyable experience. Expert mechanics, time allotted sufficient. First time.with Otto. More

by CAPSTRAW1950 Verified Customer Verified Customer

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Great friendly service. They went out of their way to take care of our problems. They made us feel they genuinely cared for our business. We will definitely return there for They went out of their way to take care of our problems. They made us feel they genuinely cared for our business. We will definitely return there for any future purchase and services. I would highly recommend Otto Cadillac. More

by XLR Verified Customer Verified Customer

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