Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss | Page 2

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
248 Reviews
4.8

248 Reviews

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248 Reviews of Roger Prentiss

November 26, 2025

Dealership Rating
Employee Rating

As always, the work done was completed with great standard of excellence in a very timely manner, which I appreciated. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Nov 27, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are so glad our team could provide you with efficient and professional service. We look forward to welcoming you back to Otto Cadillac!

November 17, 2025

Dealership Rating
Employee Rating

I have been an Otto customer for decades and that is because of the close attention paid by the sales and service departments and the people who have worked with me over the years More

by billpaquette.ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Bill McLean, Amber Young , Steve Lemon

Nov 17, 2025

Otto Cadillac responded

Thank you for your loyalty over the years and for highlighting our team’s dedicated care and attention at Otto Cadillac. We truly value your ongoing business, Bill!

October 23, 2025

Dealership Rating
Employee Rating

You can tell the people at Otto do value their customer relationships. Thank you for the pleasant experience More

by markcards
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 24, 2025

Otto Cadillac responded

Your feedback means the world to us! We truly value our customer relationships and are grateful for your support. Thank you from all of us at Otto Cadillac!

October 12, 2025

Dealership Rating
Employee Rating

On time. Very accommodating to our needs. Price given up front which is extremely helpful. Service was great. More

by kcmaturo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Otto Cadillac responded

We appreciate your feedback! It's great to know that our team accommodated your needs and provided helpful, timely service. Thank you for choosing Otto Cadillac!

October 06, 2025

Dealership Rating
Employee Rating

Very pleasant experience, everyone was super nice and helpful. Big thanks to Dan Zukowski for helping with the arrangements as well as Bill at service shop for taking care of my baby Caddy. Much appr More

by aplushis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2025

Otto Cadillac responded

Thank you for sharing your excellent feedback about Dan and Bill! We are grateful for your business and for choosing Otto Cadillac.

October 04, 2025

Dealership Rating
Employee Rating

Extremely nice people treat you real very nice people treat the customer very nice I feel very comfortable More

by margaretdunbar12303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Otto Cadillac responded

Thank you for choosing Otto Cadillac, and for your kind words! We're happy to hear our team made you feel comfortable and well taken care of.

September 29, 2025

Dealership Rating
Employee Rating

Excellent service. Nice facilities. Clean. Friendly. Good communication. Organized. Quick in and out. Friendly staff. More

by mikebish
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler , Steve LeMon

Oct 01, 2025

Otto Cadillac responded

Thank you, Mike! It's awesome to hear that our team made your visit smooth and efficient. Your feedback means a lot to us from all of us at Otto Cadillac.

September 16, 2025

Dealership Rating
Employee Rating

I love that the employees are so nice,they are very helpful and I don't mind waiting More

by reia22
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2025

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac, and for your business. We are grateful to have you as a customer!

September 10, 2025

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Employee Rating

Sales representative Declan was awesome to work with. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. More

by asaneff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Otto Cadillac responded

We’re delighted to hear Declan and our team made your experience seamless and straightforward here at Otto Cadillac. We look forward to working with you again in the future! Safe travels!

September 05, 2025

Dealership Rating
Employee Rating

I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More

by mkanopka26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are thrilled to hear about your outstanding experience with our service team. We hope to see you again at Otto Cadillac!

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