Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
215 Reviews
4.8

215 Reviews

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215 Reviews of Roger Prentiss

June 08, 2025

Dealership Rating
Employee Rating

Service department is very helpful, accommodating & efficient. Very smooth & seamless experience. Friendly and knowledgeable staff. More

by kellyanne0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 06, 2025

Dealership Rating
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They seem to be very nice group. Staff was very nice. Car was ready in a small amount of time. More

by lturner2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

May 29, 2025

Dealership Rating
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Very good experience. Recommend buying from here. Staff is polite and helpful. Service and sales are both a delight to work with. More

by sean.macwhinnie1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 26, 2025

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Great service department. They all always go above and beyond. Awesome team. . Livery knowable on the vehicles they service More

by ToddHanlon145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler , Brett

May 24, 2025

Dealership Rating
Employee Rating

Great, fair, honest and willing to explian options and urgency of repairs as well as cause. Bill McLean is always great to deal with. More

by Todd Shirback
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 23, 2025

Dealership Rating
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Roger was and has been nothing short of phenomenal. Pleasure to deal with, compassionate, and would always follow up even if he didn't have new information to provide, he always kept me in the loop wit More

by bcrocitto
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

May 22, 2025

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Employee Rating

Great service department. They had my car ready very quickly and also did all the updates that I was due. More

by cmr1011
Service Price Transparency
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Recommend Dealer
Yes

May 18, 2025

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Employee Rating

My car has been in for service for 35 days. I'm still waiting on reimbursement from a tow, and damaged driveway (due to transmission fluid). More

by dlabunsk
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

May 12, 2025

Dealership Rating
Employee Rating

Outstanding service dept. Always go above and beyond. My vehicle is always returned clean and shiny shiny More

by ToddHanlon145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 08, 2025

Dealership Rating
Employee Rating

Bill in service is amazing. Always goes above and beyond. His entire department goes above and beyond. More

by ToddHanlon145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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