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Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.4
114 Reviews
4.4

114 Reviews

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114 Reviews of Richard Pool

June 29, 2025

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Employee Rating

Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jul 01, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

June 26, 2025

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Good service was in for a diagnostic test. The technician found an issue with the transfer case failing. More

by RUSSELL498
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Service Time
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Recommend Dealer
Yes
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Jul 01, 2025

BMW of Orland Park responded

We're glad to hear you had a positive experience with our team at BMW of Orland Park. It's great that the technician was able to identify the issue during your diagnostic test. If there's anything else we can assist you with, just let us know!

June 21, 2025

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The car was not ready on the day indicated. While it was not a significant problem, there was notl communication about the delay. When I got the car back, there was a strong smell of fuel i More

by MICHAEL.E.DIAZ
Recommend Dealer
No

Other Employees Tagged: Pete do

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Jun 23, 2025

BMW of Orland Park responded

We’re very sorry for the delay, lack of communication, and the fuel odor issue you experienced. Your safety and comfort are extremely important to us. Please contact us at 708-460-4545 so we can address this right away. Ask for Brian Coster. Best Wishes, BMW Of Orland Park

June 20, 2025

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Richard always does a great job, the mechanic who had worked on my valve cover gasket in a previous idiot not so great, which was the reason for this visit. More

by DONAHUEDD
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 20, 2025

BMW of Orland Park responded

Thank you for your feedback. We're glad to hear Richard took great care of you, as always. We’re sorry to learn about the issue from your previous visit and appreciate you giving us the chance to make it right. Your trust means a lot to us. Best Wishes, BMW Of Orland Park

June 16, 2025

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Employee Rating

Process was quick and easy! All service members were kind and welcoming. The loaner vehicle was clean and easy to access. More

by KIMSTARKEY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2025

BMW of Orland Park responded

Kim, we're delighted to hear that your experience at BMW of Orland Park was smooth and welcoming. Thank you for sharing this positive feedback!

June 07, 2025

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Staff knows what they’re talking about. Very helpful. Figure out what the problem with my car is. More

by ALAMASLAT82
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jun 09, 2025

BMW of Orland Park responded

Thank you for the kind words! We're glad our knowledgeable staff was able to identify the issue and assist you. We're always here to help keep your vehicle running smoothly! Best Wishes, BMW Of Orland Park

June 07, 2025

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It was very clean and the staff is extremely attentive and friendly. Everyone is very helpful More

by EVA8GB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jun 09, 2025

BMW of Orland Park responded

Thank you for the kind words! We're so glad you had a positive experience with our friendly and attentive team. We appreciate your feedback and look forward to welcoming you back soon! Best Wishes, BMW Of Orland Park

June 04, 2025

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Richard did a great job taking care of my vehicle and keeping me informed on everything as it happened. More

by MATT.PETRIZZO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon, Cory Kazienko, Liz Cornelius

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Jun 04, 2025

BMW of Orland Park responded

Matt, we're delighted to hear that Richard provided excellent service and kept you informed at BMW of Orland Park. Thanks for sharing your experience!

May 31, 2025

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Very good customer service. My car was fixed quickly and they are waiting for a part to get there to finish. More

by ISASERO29
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear that our team provided excellent customer service and efficiently addressed your car's needs. We look forward to completing the work once the part arrives!

May 23, 2025

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Employee Rating

My service experience was pleasant and timely, my car was serviced on time at my 3:00pm appointment, and finished 30 minutes early, Rich and the rest of the team were professional and answered all of my ques More

by HD1645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sid Armoush

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May 23, 2025

BMW of Orland Park responded

We're delighted to hear that Rich and the team at BMW of Orland Park provided you with a pleasant and efficient service experience. Thank you for sharing your feedback, and we're here if you have any more questions or need assistance in the future!

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