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Richard Pool
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105 Reviews
105 Reviews
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105 Reviews of Richard Pool
Verified Customer
May 04, 2025
JAMES IS THE BEST! THE WAY HE CARES ABOUT HIS CUSTOMERS SHOULD BE AN EXAMPLE FOR EVERYONE THE WAY HE CARES ABOUT HIS CUSTOMERS SHOULD BE AN EXAMPLE FOR EVERYONE More
by MWALLS35
Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez
April 25, 2025
Jason Jackobaski. is very professional he has always put my concerns first he is wonderful is very professional he has always put my concerns first he is wonderful More
by georgewgirl722@att.net
Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez
April 24, 2025
BMW of Orland park is an awesome dealership! My service advisor Richard pool always takes care of me when my car has been in for service!! Highly recommend My service advisor Richard pool always takes care of me when my car has been in for service!! Highly recommend More
by E.pitts@sbcglobal.net
April 24, 2025
Excellent staff and work. Very satisfied with Orland bmw and the efficiency of the service representative Very satisfied with Orland bmw and the efficiency of the service representative More
by BRYANTAUTO24
Other Employees Tagged: Liz Cornelius, Kevin Hernandez
April 24, 2025
Our experience with Richard and the service center were phenomenal. He provided fair and honest advice, pricing and feedback and didn’t try to pressure us into any add-ons. He offered to stay after the ser phenomenal. He provided fair and honest advice, pricing and feedback and didn’t try to pressure us into any add-ons. He offered to stay after the service center closed to have our brakes changed out on the spot and when we opted to schedule a later date he offered a car wash at no cost since we were there. Not only a great amenity but they did a really nice job cleaning it up too. Very happy with our service and would definitely recommend! More
by JB
April 24, 2025
Mr. Pool was very professional and knowledgeable My car was repaired he following day The technician emailed me a video of the under carriage which was very informative. Thanks, Lee Stanton was repaired he following day The technician emailed me a video of the under carriage which was very informative. Thanks, Lee Stanton More
by LSTANTON2
Other Employees Tagged: The technician
April 19, 2025
I was beyond impressed with the service and quality that I received fr Orland BMW. Repair s were completed timely as promised. Richard Poole is top notch as a service advisor. I received fr Orland BMW. Repair s were completed timely as promised. Richard Poole is top notch as a service advisor. More
by TO.OLIVIA
April 16, 2025
Would never come back here again. I brought my 2024 BMW M3 Competition for a noise concern. Richard my advisor didn’t even bother calling me back for an update. They weren’t able to f I brought my 2024 BMW M3 Competition for a noise concern. Richard my advisor didn’t even bother calling me back for an update. They weren’t able to figure out what the issue was, nor did they even recommend any maintenance services. And the cherry on top is they couldn’t even provide a complimentary wash. STAY AWAY More
by anaskouk
April 14, 2025
The service was quick. The facility is nice. The employees are all very nice. However, the prices for labor are through the rough. I went in for an oil change and spent alm The facility is nice. The employees are all very nice. However, the prices for labor are through the rough. I went in for an oil change and spent almost $700 for oil change and two filters. The service took 30 mins but the labor charge for each item was astronomical. In the future, I wish they’d at least give customers a heads up about all the add ons so they may be prepared financially instead of caught off guard. More
by courttort
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