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Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.4
120 Reviews
4.4

120 Reviews

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120 Reviews of Richard Pool

July 18, 2025

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Employee Rating

Professional and knowledgeable. I appreciated the fact that all of my questions were addressed. My calls were returned in a timely manner. More

by QMDWINSTON
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Recommend Dealer
Yes
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Jul 18, 2025

BMW of Orland Park responded

Thank you for the great feedback! We're glad to hear that you found our team professional and knowledgeable. It's always our goal to provide clear communication and timely follow-ups, so we're happy we met your expectations. We appreciate your support and look forward to assisting you again! Best Wishes, BMW Of Orland Park

July 16, 2025

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Ziegler BMW of Orland Park is always top notch! ! Their customer service and attention to detail is second to none!! More

by michaelm2010
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius , Joe DiGiovanni is amazing!

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Jul 16, 2025

BMW of Orland Park responded

Michael, thank you for trusting the BMW of Orland Park team with your business and your vehicle! We appreciate your support and look forward to welcoming you back next time. Have a great day!

July 05, 2025

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Rich is always a pleasure to see and makes sure youre always taken care of. More

by LUIS9555
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Recommend Dealer
Yes
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Jul 07, 2025

BMW of Orland Park responded

Luis, thank you for leaving BMW of Orland Park a five-star review! We are happy to hear that Rich took excellent care of you.

July 05, 2025

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Trusted service is the best answer I can give you in 15 words you ask for More

by JOHN@ANDERSONADVISORS.NET
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Recommend Dealer
Yes
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Jul 07, 2025

BMW of Orland Park responded

Hi John, thanks so much for taking the time to leave BMW of Orland Park a great review!

July 03, 2025

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Everybody was nice and polite and knowledgeable they explain everything to us and they advise us about some issue we have after all everybody was perfect More

by DOMINOS2726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jul 03, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We're overjoyed to hear that our team at BMW of Orland Park provided knowledgeable and polite service. We appreciate your feedback and are here if you need anything else!

July 02, 2025

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Kevin was great help. He took care of me everytime I came in and helped me fix my car More

by DUAADINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez , Huda abed

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Jul 03, 2025

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park! We're so glad Kevin was a huge help and ensured your car was running smoothly again.

June 29, 2025

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Employee Rating

Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jul 01, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

June 26, 2025

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Employee Rating

Good service was in for a diagnostic test. The technician found an issue with the transfer case failing. More

by RUSSELL498
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2025

BMW of Orland Park responded

We're glad to hear you had a positive experience with our team at BMW of Orland Park. It's great that the technician was able to identify the issue during your diagnostic test. If there's anything else we can assist you with, just let us know!

June 21, 2025

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Employee Rating

The car was not ready on the day indicated. While it was not a significant problem, there was notl communication about the delay. When I got the car back, there was a strong smell of fuel i More

by MICHAEL.E.DIAZ
Recommend Dealer
No

Other Employees Tagged: Pete do

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Jun 23, 2025

BMW of Orland Park responded

We’re very sorry for the delay, lack of communication, and the fuel odor issue you experienced. Your safety and comfort are extremely important to us. Please contact us at 708-460-4545 so we can address this right away. Ask for Brian Coster. Best Wishes, BMW Of Orland Park

June 20, 2025

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Employee Rating

Richard always does a great job, the mechanic who had worked on my valve cover gasket in a previous idiot not so great, which was the reason for this visit. More

by DONAHUEDD
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2025

BMW of Orland Park responded

Thank you for your feedback. We're glad to hear Richard took great care of you, as always. We’re sorry to learn about the issue from your previous visit and appreciate you giving us the chance to make it right. Your trust means a lot to us. Best Wishes, BMW Of Orland Park

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