Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

Contact Me
4.4
147 Reviews
4.4

147 Reviews

Write a Review

147 Reviews of Richard Pool

February 01, 2026

Dealership Rating
Employee Rating

My experience at BMW of Orland Park has always been excellent, from sales to service, overall quality and customer service are very high More

by AFREDYSR65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2026

BMW of Orland Park responded

Thank you for the great feedback! We’re thrilled you’ve had excellent experiences with both our sales and service teams. We truly appreciate your support! Best Wishes, BMW Of Orland Park

January 29, 2026

Dealership Rating
Employee Rating

Excellent dealership who take good care of their customers. When I needed I new car I knew the right place to go…Zeigler of Orland Park. They take good care of their customers! More

by pjjjgarden1940
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Colleen Wright

Jan 29, 2026

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park and sharing your experience with our team!

January 25, 2026

Dealership Rating
Employee Rating

The staff was so accommodative. I had to be in class by 3pm. The made sure that The car was ready by 2:25pm in time for me to make it to class. Thanks. More

by MABWAN2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Candice Ocegueda

Jan 26, 2026

BMW of Orland Park responded

Thank you for sharing your experience! Our team was happy to help you and get your vehicle ready in time here at BMW of Orland Park!

January 09, 2026

Dealership Rating
Employee Rating

Ok ok ok o k ok obk oko bk ok oko mok ok ok ok More

by JOANNFORIEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

BMW of Orland Park responded

Thank you for your confidence in BMW of Orland Park, Joann!

Jan 09, 2026

BMW of Orland Park responded

Thank you for your feedback! We appreciate you taking the time to leave a review and hope to assist you again in the future. Best Wishes, BMW Of Orland Park

January 07, 2026

Dealership Rating
Employee Rating

My overall experience was extremely professional. Service was excellent all work was done in a reasonable amount of time. Waiting area has an excellent coffee machine with comfortable seating. More

by JESUSGARZA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

BMW of Orland Park responded

We love to hear that our professional team made your experience so seamless! Thank you for choosing BMW of Orland Park and for highlighting our comfortable amenities. See you next time, Jesus!

January 04, 2026

Dealership Rating
Employee Rating

Great dealership. Quick and easy appointment availability. Highly recommend this location. Thank you Orland Park BMW More

by BOBI317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2026

BMW of Orland Park responded

Thank you for the great review! We’re happy to hear you found scheduling quick and easy and had a positive experience. We truly appreciate the recommendation and thank you for choosing Orland Park BMW! Best Wishes, BMW Of Orland Park

January 03, 2026

Dealership Rating
Employee Rating

Service was quick and easy. They gave me a loaner while the car was in for a recall. More

by Mehul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2026

BMW of Orland Park responded

Thank you, Mehul, for stopping by to leave BMW of Orland Park a wonderful review!

December 19, 2025

Dealership Rating
Employee Rating

While in service department I was told it was okay to wait for car to be done. I waited over 4 hours, plenty of people were in and out and I didn't get an update until hour 3, after I asked. I was told 3 More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 19, 2025

BMW of Orland Park responded

Thank you for sharing your experience. We sincerely apologize for the long wait and lack of clear communication during your visit. This is not the level of service we aim to provide, and your feedback has been shared with our management team so we can improve transparency and updates moving forward. We appreciate you bringing this to our attention. Best Wishes, BMW Of Orland Park

November 22, 2025

Dealership Rating
Employee Rating

Great service! Oil change took 50 months! Coffee better than in Starbucks High recommendations. Thank you! More

by JELENAL1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

BMW of Orland Park responded

Thank you for the kind words! We’re glad you enjoyed the service (and the coffee!)—we’ll work on making that oil change a bit quicker next time. Best Wishes, BMW Of Orland Park

Nov 24, 2025

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park and for your review. We hope to see you again soon. Take care!

November 19, 2025

Dealership Rating
Employee Rating

Overall they are a nice dealership however the lack of communication on they end can be a bit stressful More

by BENZO1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett , Colleen

Nov 19, 2025

BMW of Orland Park responded

Thank you for your feedback! We apologize for any communication issues and will work on improving it. We hope to assist you again at BMW of Orland Park. Safe travels!

1
...

Dealership Inventory (449 Vehicles)

new 2026 BMW X1 car, priced at $47,695
2026 BMW X1
new
Alpine White exterior
Automatic
All-wheel Drive
new 2026 BMW X3 car, priced at $68,575
2026 BMW X3
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X6 M car, priced at $147,730
2026 BMW X6 M
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X3 car, priced at $56,500
2026 BMW X3
new
Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X3 car, priced at $55,250
2026 BMW X3
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X6 car, priced at $89,050
2026 BMW X6
new
Gray Metallic exterior
Automatic
All-wheel Drive