Richard Pool
Richard Pool at BMW of Orland Park
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Richard Pool

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.5
45 Reviews
4.5

45 Reviews

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45 Reviews of Richard Pool

November 19, 2024

Dealership Rating
Employee Rating

This dealership is very professional and thorough. I will return with any future repair work. More

by CHASM1232000
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 19, 2024

BMW of Orland Park responded

Thank you for the great review. We look forward to seeing you again at BMW of Orland Park!

November 17, 2024

Dealership Rating
Employee Rating

Very helpful great dealership, everything we need help with they always help out, 10 out of 10 More

by KAMINSKII18
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Shellberg

Nov 18, 2024

BMW of Orland Park responded

We are here to help with any of your automotive needs. Thank you for being a loyal client of BMW of Orland Park!

November 16, 2024

Dealership Rating
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It is a great experience to come to this place, the service is excellent and they always clarify your doubts. Dion and Rich are great people! More

by YESSY
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski

Nov 18, 2024

BMW of Orland Park responded

We're delighted to hear that Dion and Rich provided excellent service during your visit to BMW of Orland Park! Thank you for sharing your positive experience with us.

November 09, 2024

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Clean, friendly, smooth, fast, comfy waiting area, great service work and labor, free coffee and snacks More

by Paola
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Recommend Dealer
Yes
Nov 11, 2024

BMW of Orland Park responded

Paola, we're delighted to hear you enjoyed the amenities and service at BMW of Orland Park! Thanks for sharing your experience with us.

November 08, 2024

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Employee Rating

Nice visit comfortable seating area. The Salesperson letting me know that my car was ready kept calling me someone else’s name instead of checking the service sheet Besides that it was More

by CARLA.MCGEE41
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Recommend Dealer
Yes
Nov 11, 2024

BMW of Orland Park responded

Thank you for sharing your experience with us at BMW of Orland Park! We're glad to hear that overall, it was a pleasant visit. We'll make sure to address the name mix-up and appreciate your understanding. We are looking forward to seeing you again soon!

November 07, 2024

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Greeted at the car, provided courteous service and I was out of the dealership quickly. More

by INGRID Salzer
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Recommend Dealer
Yes
Nov 08, 2024

BMW of Orland Park responded

Thanks so much, Ingrid. We look forward to your next visit to BMW of Orland Park!

October 27, 2024

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Employee Rating

I appreciate the service is available ASAP. I have came in get topped off and it was fast as easy. I was able to get going quickly. More

by JAGUARPROPERTY7
Service Price Transparency
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Recommend Dealer
Yes
Nov 06, 2024

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our quick service met your needs and got you back on the road swiftly. If there's anything else we can do for you, feel free to reach out anytime. Take care! Brian Coster - Service Manager - 708-460-4545

October 25, 2024

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Was a good experience and Richard Pool was extremely friendly and helpful. Dealership did not give a loaner when I requested it though and I have a newer car so I had to wait many hours at the deale More

by AALLENDORFER
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Recommend Dealer
Yes
Nov 12, 2024

BMW of Orland Park responded

Allen, thank you for sharing your experience with us at BMW of Orland Park. We're glad to hear Richard was friendly and helpful, but we apologize for the inconvenience regarding the loaner car. Your feedback is important, and we'll work on improving this aspect in the future!

October 21, 2024

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Employee Rating

I would have to say after this last experience, I would say no I would not recommend your service center. Wilder fix on my car went great. I had to initiate most of the contact with your service center in More

by MARYAMVBROWN
Service Price Transparency
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Recommend Dealer
No
Nov 12, 2024

BMW of Orland Park responded

Maryam, I apologize for the lack of communication and inconvenience you experienced with our service center. We understand how important timely updates are and regret any frustration caused by not having loaner vehicles available. Your feedback is valuable to us, and we will work on improving these aspects moving forward. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Brian Coster - Service Manager - 708-460-4545

October 10, 2024

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i have had unbelievable service, Everyone was courteous and kind. excellent workmanship. I highly recommend this service center. More

by DRJOHNPANOZZO
Service Price Transparency
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Recommend Dealer
Yes
Oct 11, 2024

BMW of Orland Park responded

Thank you for recommending BMW of Orland Park, Dr John! We're delighted to hear that our team provided courteous service and excellent workmanship. We appreciate your support and look forward to serving you in the future!

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