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Richard Pool
Richard Pool at BMW of Orland Park
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Richard Pool

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.4
73 Reviews
4.4

73 Reviews

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73 Reviews of Richard Pool

February 15, 2025

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Employee Rating

Not a great experience at all, since the moment I walked in. The staff. N More

by LUISANASALAZAR26
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Recommend Dealer
No
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Feb 18, 2025

BMW of Orland Park responded

Hi Luisana. If you're open to discussing this further, would you please contact me? Customer satisfaction is important to us and I'd like to see what I can do to help improve your experience. Thank you, Brian Coster - Service Manager - 708-460-4545

February 13, 2025

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Employee Rating

Prompt and good service . On time, full inspection was done , the car was washed thereafter, all in less than an hour. More

by HASSANAZAR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Nick Shellberg

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Feb 13, 2025

BMW of Orland Park responded

We're delighted to hear you received prompt and efficient service at BMW of Orland Park! Our team is committed to providing thorough inspections and timely care. Thank you for sharing your experience with us!

February 09, 2025

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Employee Rating

Appreciate everything that Rich did as my service advisor. He took the time to explain everything to me in detail. In addition, he went above and beyond to make sure that everything in my car was fix More

by MPERAKIS74
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

BMW of Orland Park responded

We're delighted to hear that Rich provided such thorough and attentive service at BMW of Orland Park. Thank you for sharing your experience with us!

January 25, 2025

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Employee Rating

Rich pool in the service department was exceptional! Honest, efficient, and no xx!! Give him a raise! More

by BOBLOCK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

BMW of Orland Park responded

We're delighted to hear that Rich provided exceptional service at BMW of Orland Park, Bob! Your feedback is greatly appreciated, and we'll be sure to pass along your kind words. Thank you for choosing us!

January 25, 2025

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A fantastic group of professionals — like family! The service is always first class and friendly. More

by WRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Nick Shellberg , Colleen, Gus, Alvin, Kevin, Kaliah

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Jan 27, 2025

BMW of Orland Park responded

Thank you for your confidence in BMW of Orland Park!

Jan 27, 2025

WRN responded

Corey Josephson was my original long time service contact. When he went to Westmont BMW, Rich took over. I cannot say enough good things about these people at Zeigler. Just a fantastic and friendly group of people. *****

January 18, 2025

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Great service today, I was a walk in with a tyre issue. They fixed it, washed my car and charged me nothing! Very much appreciate! I’ll be back for sure! More

by michaelmanika
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

BMW of Orland Park responded

Michael, we're delighted to hear that our team at BMW of Orland Park could assist you with your tire issue and provide such a positive experience. We look forward to welcoming you back in the future!

January 17, 2025

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Employee Rating

The service writer, Richard Pool, was knowledgeable, professional, and polite. He got me in and out with minimal delay. More

by JIMDMC15
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

BMW of Orland Park responded

We're delighted to hear that Richard provided you with efficient and professional service at BMW of Orland Park. Thank you for sharing your experience!

January 14, 2025

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Employee Rating

I am so thankful for the staff at Ziegler BMW. No matter what my concern, it is always taken seriously, and the problem remedied in a timely manner. More

by MARY.SOPHA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey (service department)

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Jan 14, 2025

BMW of Orland Park responded

Mary, we're pleased to hear that our team at BMW of Orland Park has been attentive and efficient in addressing your concerns. Thank you for sharing your experience with us!

January 11, 2025

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Employee Rating

Always like checking into a 5-Star Hotel. Hardly had to wait at all for this unscheduled drop in appointment. Corey makes any visit feel like a reunion. Left with everything taken care of. A More

by DEBELLOBUILDERS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Nick Shellberg

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Jan 13, 2025

BMW of Orland Park responded

It's fantastic to hear that Corey and the team at BMW of Orland Park make your visits all 5-star experiences, even without an appointment! We're glad everything was taken care of smoothly. Thank you for sharing such positive feedback!

January 09, 2025

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Employee Rating

Great car service. Richard provided me with the information on what the repairs that my car needed. More

by SCASTILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace

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Jan 09, 2025

BMW of Orland Park responded

Thanks for sharing your positive experience with Richard at BMW of Orland Park! We appreciate your five-star review.

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