Nick Chapman
Nick Chapman at Koons White Marsh Chevrolet
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Nick Chapman

Service Director

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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7 Reviews

Industry Experience

16 yrs, 7 mos

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rated

7 Reviews

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7 Reviews of Nick Chapman

November 15, 2024

Dealership Rating
Employee Rating

Very satisfied was seen at the appointment time and they started on my vehicle right away More

by brohatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Koons White Marsh Chevrolet responded

We are happy to hear that our team was efficient and helpful! Thank you for choosing Koons White Marsh Chevrolet and for sharing a review. Drive safely!

October 15, 2024

Dealership Rating
Employee Rating

Everyone was very courteous and helpful. Your service department was very clean also. Thank you More

by poordad0810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2024

Koons White Marsh Chevrolet responded

Thank you for taking the time to review Koons White Marsh Chevrolet! It really means a lot to hear that you're happy.

February 11, 2024

Dealership Rating
Employee Rating

Excellent customer service from the service team I have been there several times and never disappointed More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause

Feb 12, 2024

Koons White Marsh Chevrolet responded

Karen, we're delighted to know our service team at Koons White Marsh Chevrolet has consistently met your expectations. Thank you for the positive feedback!

May 11, 2022

Dealership Rating
Employee Rating

Would’ve been better if there were more people working. Please consider hiring more people More

by joey-dell1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Josh Chernault , Charlie Burkhardt@koons.com, Kristine Hall

May 11, 2022

Koons White Marsh Chevrolet responded

Joey, thank you for this feedback. We are working hard to ensure all of our guests are accommodated and will share this with our team. If there is anything else we can assist you with, please don't hesitate to reach out. -The Koons White Marsh Chevrolet Team

December 16, 2021

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Employee Rating

Bought a vehicle with no problem from the salesperson. No problem with finance. Made a appointment to get the vehicle fixed and was scheduled out a week. Took vehicle back to get fixed. They had vehicle for More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Chloe Orcutt, Josh Chernault , Charlie Burkhardt@koons.com, Frank Dellaterza, Kristine Hall

Jan 05, 2022

Koons White Marsh Chevrolet responded

Chuck - As you know, we were able to track you down and reach out to offer our assistance. We stand by all repairs and though outside the 30 day period we have you scheduled to come back in to take another look at the noise. We would appreciate you taking the time to modify this review - it should take less time than it took to write it. We are very easy to work with and pride ourselves on our reputation, so we encourage you to reach out directly if you have any concerns in the future. We look forward to getting this resolved for you. Thanks! Tim Berg, General Manager 410-931-8600

April 24, 2020

Dealership Rating
Employee Rating

Nick Chapman is a wonderful addition to the Koons Family. He went above and beyond to keep a loyal customer happy today. I've purchased 6 cars at Koons Chevrolet already and because of the great customer ser More

by Fred in Bel Air
Recommend Dealer
Yes
Apr 27, 2020

Koons White Marsh Chevrolet responded

First of all, thank you so much for your repeat business! Second, thank you for your kind words about Nick! We are delighted to hear that he went above and beyond for you. All of us at Koons White Marsh Chevrolet are grateful for your continued support.

October 15, 2018

Dealership Rating
Employee Rating

It was great. Our salesman was very informative. I would recommend koons Chevy to my friends because our salesman made the whole experience great everything from our choice of vehicles to our payment More

by Deb8382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Hasselberger, Montey Davis, David Stahl , Charlie Burkhardt@koons.com, Ed Ridgley

Oct 16, 2018

Koons White Marsh Chevrolet responded

Hi Deb - We love to hear that our customers are happy from searching to signing! Thank you for taking the time to leave us a kind review. See you next time at Koons White Marsh Chevrolet!

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