Mike Sack

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny took the time to walk you through everything on your truck and made the experience a positive one. We’ll be sure to pass along the compliment, and we look forward to taking care of you again with Johnny on your next visit.

Envision Ford of Oxnard responded

Thank you for sharing this! We’re glad to hear that your most recent service visit was your best experience yet. Our team is always working to improve, and feedback like this lets us know we’re on the right track. We appreciate you choosing us and look forward to taking care of your 2023 for many visits to come. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for giving us another opportunity and for sharing your honest feedback. We understand how a past experience can make anyone hesitant to return, and we appreciate you giving us the chance to do better. We’re glad to hear this visit was an improvement, and your comments help us continue moving in the right direction. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience! I’m glad to hear Mike took great care of you and kept everything right on schedule. We appreciate your trust in us and look forward to helping you again next time!

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear our team provided personable, efficient service and clear communication throughout your visit. We truly appreciate your trust in Envision Ford and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear Evan and Mike made your service visit quick and easy, with a smooth drop-off and pick-up. They’ll be happy to hear your appreciation. Thanks again, and we look forward to seeing you next time! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear your visit met your expectations and that our team was helpful throughout your experience. We truly appreciate your recommendation and your business, and we look forward to assisting you again in the future.

Envision Ford of Oxnard responded

I’m very sorry to hear about the condition of your truck at pickup and the unfinished work on your tailgate. That’s absolutely not the experience we want for our customers, and I understand your frustration — especially after being told we’d follow up. I’m going to look into this personally to ensure the repairs are completed promptly and correctly. Please reach out to me directly so I can expedite the process and make sure your truck is returned in proper condition. Thank you for bringing this to my attention — I appreciate the opportunity to make it right.