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924 Reviews of Michael Kratschmer
November 30, 2024
The service manager Michael was very rude and stated for me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob the repairs online that was sent via a link to my cellphone vs the invoice and it didn’t add up or make sense to them either. I had to return the next day to pick up my vehicle and the invoice was less but still more and incorrect. I had to get a sales manager involved to get the invoice correct after showing him the charges that were online. Michael’s boss TJ still have not given me a call. Two days late after picking up my vehicle the vehicle shut off after I started it and the next day the check engine light came on. The vehicle is also making a noise when the heat is turned on and it was not doing so before the repairs. I have called the dealership twice to bring the vehicle back. The 2nd time I called I spoke with Collin and advised what as going on. He said he had to talk to Micheal and I still have not heard back from Collin or Michael. Michael’s customer service is very poor!! It was poor when they were servicing my Genesis and the issue I had with exhaust entering my vehicle after Family Hyundai replaced the engine and transmission is no longer happening after they just replaced the exhaust flex pipe. Corporate advised that Micheal stated I never brought the vehicle in with the concern after the work was completed with the engine and transmission, which is lie. If I didn’t have the warranties on my vehicle with Family Hyundai I would step foot in the service department. More
by PROSPERNOW
Verified CustomerOther Employees Tagged: Graham Watson, Mayweather Shorter, Colin Simmons, Jason Lechowicz, TJ Schmitt , Maurice Branch, Bob Ross
November 28, 2024
Always have a nice experience at Family Hyundai, the staff are friendly and service is good. staff are friendly and service is good. More
by NANA19507842
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors
November 27, 2024
The service department at Family Hyundai is the best. They go above and beyond to take care of you car. The service department is why I keep buying my cars at Family Hyundai. They go above and beyond to take care of you car. The service department is why I keep buying my cars at Family Hyundai. More
by FLAH129
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors
November 27, 2024
I purchased my car new in 2010 at front family Hyundai, I brought my car in for 2 recalls on it while I was there I had a small request for the service department Mike the service manager was very rude and a brought my car in for 2 recalls on it while I was there I had a small request for the service department Mike the service manager was very rude and abrasive he could have taken a completely different approach on how he responded for that reason I most likely would try somewhere else if I were to buy again More
by bbixler5
Other Employees Tagged: Mike Majors
November 25, 2024
Jose and everyone in management and finance were very friendly and knowledgeable. They made the whole experience painless!!! friendly and knowledgeable. They made the whole experience painless!!! More
by PAMPRICE72
Other Employees Tagged: Scott Lupo, Jose Palomares , Marc Dabaco, Bob Ross
November 24, 2024
Family Hyundai got me in for service in one day (the Jeep dealer couldn't get to me for a week) they had to order a part but still completed the repair the very next day. The service representative was very dealer couldn't get to me for a week) they had to order a part but still completed the repair the very next day. The service representative was very understanding and polite. More
by JOHNSAILOR
November 23, 2024
Customer focused. Thorough and fair. No over charging. Keep appointment times and always leave the car clean. Thorough and fair. No over charging. Keep appointment times and always leave the car clean. More
by LYLE.PROVOST
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors
November 22, 2024
Helpful and friendly. And sometimes goes above and beyond. In a good way. Like their customer service. And sometimes goes above and beyond. In a good way. Like their customer service. More
by LOUISCEJA21
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors
November 06, 2024
the people that I dealt with were friendly informative and understanding to my needs both immediate and long term the car was fixed within the time given and the first time and the cost didnt hurt too muc and understanding to my needs both immediate and long term the car was fixed within the time given and the first time and the cost didnt hurt too much!! More
by KIRKSEYDUANE
Other Employees Tagged: Colin Simmons, TJ Schmitt, Toni Ivanovic, Mike Majors
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