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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 12

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
924 Reviews
4.4

924 Reviews

Write a Review

924 Reviews of Michael Kratschmer

January 04, 2025

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Employee Rating

From purchasing the car to service, everything has been great with their dealership! We totally buy a car from them again. More

by karen86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , Mayweather

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Jan 05, 2025

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Karen, and look forward to your next visit.

January 03, 2025

Dealership Rating
Employee Rating

It should not take 3 hours for an oil change when you have appointment. I will never never be back. More

by JSKL22
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jan 08, 2025

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 01, 2025

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Employee Rating

Ken was Nice and professional. I'll will be back. I hope they have a bless Holiday More

by markholder66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Ken

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Jan 02, 2025

Family Hyundai responded

Mark, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 23, 2024

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Employee Rating

I sen a review the other day. . They are great, I have bought 4 cars from them over the past few years. More

by OTISDUNSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mayweather Shorter, Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo, Maverick Watson, Robbie Watson

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Dec 23, 2024

Family Hyundai responded

Thank you, Otis, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 20, 2024

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Employee Rating

I had my first oil change on my new vehicle. The service team was friendly and efficient. My sales person, Jose is extremely helpful and always makes sure my questions are answered and goes the More

by KIMR091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Kim DeVries, Jose Palomares

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Dec 22, 2024

Family Hyundai responded

Thanks for sharing about your experience with Jose here at Family Hyundai. We appreciate your business and hope to see you again soon!

December 13, 2024

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Employee Rating

It was good just a long wait even with appointments it’s more than likely over an hour More

by KEVA.TERRY.JACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Mike Majors, Scott Lupo, Maverick Watson, Robbie Watson , Marc Dabaco

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Dec 14, 2024

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 11, 2024

Dealership Rating
Employee Rating

The dealerships employees are great. My guy in charge of my vehicle was fantastic the day I had my service done. Thank you. Service date 11/26/2024. Tinley Park dealership. My name is Jo More

by DABIGKAHUNA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Dec 12, 2024

Family Hyundai responded

It's great to hear that we were able to help you out, Joanne. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

December 07, 2024

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Employee Rating

They were so professional so helpful. They got the job done. Any issues with my car explained everything to me. More

by KELLYKOLODZIEJCZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors, Scott Lupo, Maverick Watson, Robbie Watson , Geo

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Dec 08, 2024

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business, Kelly, and hope to see you again soon!

December 06, 2024

Dealership Rating
Employee Rating

Great place to go. The people are very nice and helpful. They get me in and out quickly for service. More

by ojp5505
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Dec 08, 2024

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

December 04, 2024

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Employee Rating

I love the dealership and its professional way of making you feel comfortable and truly a part of their family! The waiting room is always clean and comfortable as well . More

by Ppoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Dec 05, 2024

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

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