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Maverick Watson
Maverick Watson at Family Hyundai
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Maverick Watson

Customer Relations Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.6
62 Reviews
4.6

62 Reviews

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62 Reviews of Maverick Watson

June 12, 2024

Dealership Rating
Employee Rating

Wonderful staff. Very knowledgeable and friendly. Would recommend this dealership to anyone who’s looking!! More

by DJSSAJ6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer, Kim DeVries, Robbie Watson , Carlos Alcantar 5 stars

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Jun 12, 2024

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 12, 2024

Dealership Rating
Employee Rating

Convenient location, but not detail oriented. There were multiple instances of internal miscommunication resulting in customer dissatisfaction. More

by E. Smith
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri

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Jun 13, 2024

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 07, 2024

Dealership Rating
Employee Rating

I said average because I encountered avoidable issues, and misleading statements. Things I was told were completed were not completed. The dealer self-identified this, but only after I arrived to pickup More

by E. Smith
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Mark Holder, Colin Simmons, Al Pellizzeri, Bob Ross, Robbie Watson

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Jun 09, 2024

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 30, 2024

Dealership Rating
Employee Rating

Prompt and courteous personnel. Techs are all knowledgeable ..services are completed when they tell yoy More

by SIOUXZ2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Al Pellizzeri, TJ Schmitt, Michael Kratschmer, Mike Majors, Robbie Watson

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May 31, 2024

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 22, 2024

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Employee Rating

Explained thoroughly everything about the features on my car. She is very knowledgable and patient. More

by SIOUXZ2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Kristi Feinberg, Al Pellizzeri, TJ Schmitt, Robbie Watson

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May 29, 2024

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 10, 2024

Dealership Rating
Employee Rating

This dealership is the worst dealership in terms of customer service I've ever been to. The general managers are disrespectful and are forcing me to fix a 6,555.28 repair by myself and they won't help More

by Indebtbyhyundai
Recommend Dealer
No

Other Employees Tagged: Graham Watson, Al Pellizzeri, Bob Ross, Jason Lechowicz, Toni Ivanovic, Marc Dabaco , Joe also 1 star

Helpful 2
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May 13, 2024

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 25, 2024

Indebtbyhyundai responded

Hello everyone. I still have not gotten a response from Hyundai. There letting me slowly kill my damaged car I’ve been having panic attacks and anxiety attacks for the past week two weeks trying to figure this out. I responded to Hyundai on here the same exact day in private and I haven’t been reached out to since. It’s like you guys hate your customers and don’t care about there situation. All of your general managers at this location are disrespectful. All of your service people say they’ll call back but never do. I am bursting my limit with this situation. Hyundai you have destroyed a customer’s financial situation and you’ve destroyed a customer’s mental health. I wasn’t offered an extended warranty. I wasn’t even offered a 1 percent discount on the repair. They didn’t tell me “as is”. They legally ruined my life. I can't afford a 6,555 dollar repair. I could barely afford the car when I was at dealership now I owe this much in repairs? You people are sick, twisted, unethical, corrupt, and incompetent. Word of advice Hyundai. Don’t screw over your customers. (It’s been 11 days since I’ve gotten a reply from Hyundai; they reply and don’t help in hopes to make there image look better)

May 25, 2024

Indebtbyhyundai responded

I personally recommend everyone to buy a broken car off a bum on the street. At least the bum would try to help with some repairs.

May 07, 2024

Dealership Rating
Employee Rating

Everyone there was extremely helpful, friendly and knowledgeable. They made buying a car s lot easier. More

by LARAE52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Holder, Larry Edwards, Al Pellizzeri, Robbie Watson

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May 07, 2024

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 03, 2024

Dealership Rating
Employee Rating

I knew the car I wanted , the Tucson Hybrid. I knew the color I wanted , the shimmering silver . Got exactly what I wanted More

by KSTABB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jerry Lacy

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May 03, 2024

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tucson and our team, and we look forward to working with you again.

April 21, 2024

Dealership Rating
Employee Rating

Tj and his whole service department are very courteous and professional. Kudos to the man in charge !! More

by IVANA.BLAGOJEVIC21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, TJ Schmitt, Robbie Watson

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Apr 22, 2024

Family Hyundai responded

We are very happy to hear that TJ and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 05, 2024

Dealership Rating
Employee Rating

I had a seamless interaction and everything went smoothly. I can safely say I would recommend Omar to all of my friends and family. Thank you for your professionalism. More

by ZACHARY629
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Carlos Alcantar , Omar Martinez, Crystal

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Apr 06, 2024

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Omar here at Family Hyundai.

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