Liz Hernandez

Took $83,355. 74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was 74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR. [many docs e-signed] E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR. was the digital stamp on the last signature. This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate. Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery. They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same. For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc. More

by 44758 AUTO TRUST Verified Customer Verified Customer

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I was able to set my appointment that morning and get in without wait. Great service and the staff was very accommodating and knowledgeable without wait. Great service and the staff was very accommodating and knowledgeable More

by TRACYDAMUS28 Verified Customer Verified Customer

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Very professional and good service, I will recommend this dealer to all my friends and family… dealer to all my friends and family… More

by anagescobar31 Verified Customer Verified Customer

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I would NOT recommend Hollywood Kia to anyone. I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone is dangerous. On top of that, I’ve experienced: A/C going in and out Horn not working Loose components under the hood Poor and careless service My vehicle was also damaged while in their care, and they denied responsibility even though I reported it immediately. I’ve contacted Kia America multiple times, and even they have struggled to get proper responses from this dealership. Communication has been extremely poor throughout this entire process. Instead of fixing the problem, they offered a cash settlement that is honestly a joke, while expecting me to keep an unsafe vehicle and continue making payments. That is completely unacceptable. I do not feel safe driving this vehicle, and I have zero trust in this dealership. Avoid this place. More

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The best service, very quick, very attentive, solved my problems and felt like a family problems and felt like a family More

by ENDYSUAREZ Verified Customer Verified Customer

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Personal muy amable y atenciosos ,no tengo nada pra reclamar ,siempre fur muy bien atendida reclamar ,siempre fur muy bien atendida More

by bette Verified Customer Verified Customer

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We find the staff at Hollywood Kia the most welcoming. After the service we provided with a video of what the service person did and his results. After the service we provided with a video of what the service person did and his results. More

by BARBBERMAN Verified Customer Verified Customer

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Professional service provided to my car, they fix the issue with the flat tire and replaced for a new one. issue with the flat tire and replaced for a new one. More

by parnas18 Verified Customer Verified Customer

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Amazing assistance and knowledge throughout the process. I truly appreciate the service—and I love my new car. I truly appreciate the service—and I love my new car. More

by wemadeit305 Verified Customer Verified Customer

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I had a very disappointing experience with Hollywood Kia. They charged me $1,000 for servicing a car I purchased from them, but when I received the car, the service light was still on. I then had to pay an a They charged me $1,000 for servicing a car I purchased from them, but when I received the car, the service light was still on. I then had to pay an additional $2,000 to actually complete the required service. I was told by Hollywood Kia that the car did not need anything, and I trusted them, especially since I purchased the car without seeing it in person. I sent multiple letters explaining the situation. I did not ask for the $2,000 back, only a refund of the $1,000 they charged me for service that clearly was not done. On top of that, the car was shipped to me without a temporary tag. It took almost a month for them to send it, which meant I could not legally drive the car during that time. They have not responded to my attempts to resolve this, and now I am forced to take this matter to small claims court. Very poor communication and customer service. More

by kb13 Verified Customer Verified Customer

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