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John Lane
John Lane at Colonial West Chevrolet of Fitchburg

John Lane

Business Development Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

5.0
122 Reviews
5.0

122 Reviews

Write a Review

Dealership Experience

15 yrs, 2 mos

Industry Experience

37 yrs, 2 mos

122 Reviews of John Lane

January 28, 2025

Dealership Rating
Employee Rating

Pam was great scheduling my appointment to accommodate my day and time. Great service as always! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Quinlan, Pamela Bussiere

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Jan 29, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! We're thrilled to hear that your appointment scheduling went smoothly and that you received great service at Colonial West Chevrolet of Fitchburg. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 03, 2025

Dealership Rating
Employee Rating

Robby Dodd and John Lane were awesome to deal with, along with everyone else on the sales team. Just a great bunch of very helpful people. I give Colonial West Chevrolet AAA++++.It was worth the 100-mile one More

by twostickmutt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Carlos Silvera, Jeff Chandler, ROBBY DODD

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Jan 04, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you! We truly appreciate your kind words about your experience with our sales team at Colonial West Chevrolet of Fitchburg. We're thrilled to hear that you found exactly what you were looking for and that it was worth the journey. Our team works hard to provide excellent service, and your feedback means a lot to us. We look forward to welcoming you back next time! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 01, 2025

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Employee Rating

They were great to deal with and Coby my sales men was great he answered any questions I had. More

by waltersarette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart

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Jan 03, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg and that Coby was able to assist you with all your questions. We truly appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

Dealership Rating
Employee Rating

Needed a windshield that cracked from a rock. Called and Pam was very helpful connecting me with Jackie who ordered the glass and scheduled me the next day. Thanks for the great service! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Quinlan, Pamela Bussiere

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Dec 28, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us this great review! I am glad we could get your windshield repaired and have you back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 20, 2024

Dealership Rating
Employee Rating

Needed tires and a state inspection . Called and Pam was great. Scheduled my vehicle for the next day and tires were ordered. Waited for my vehicle which was finished in less than 2 hours More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Edison DaCosta, Pamela Bussiere

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Dec 21, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Linda, for your wonderful review! We're thrilled to hear that Pam provided you with great service and that your vehicle's tire installation and state inspection were completed so quickly. We appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 30, 2024

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Employee Rating

Rob was great to work with. There was no pressure to buy anything and he was very knowledgeable More

by Ddoane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ROBBY DODD

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Dec 02, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Rob, for your kind words about your experience at Colonial West Chevrolet of Fitchburg! We're glad to hear that you found our team knowledgeable and appreciated the no-pressure environment. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 15, 2024

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Employee Rating

I am thrilled to see that Shelley is back and seeing her smile and being most helpful is an asset for colonial west More

by Dip.op583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere, Shelley Dupre

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Nov 15, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had a positive experience with Shelley at Colonial West Chevrolet of Fitchburg. Her smile and helpfulness truly make a difference, and I'm glad you noticed! I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 12, 2024

Dealership Rating
Employee Rating

Vincent was there to help us above and beyond to get our vehicle on the road for us and through every step of the process we couldn’t avast for a better service. More

by Spotval01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Locher, Carlos Silvera

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Nov 14, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! I'm thrilled to hear that Vincent went above and beyond to assist you with getting your vehicle on the road. Providing exceptional service is what I strive for at Colonial West Chevrolet of Fitchburg. I appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 22, 2024

Dealership Rating
Employee Rating

Coby Smart, our salesman was extremely helpful throughout the buying process. His IT skills were absolutely necessary in the business and test drive of our 25 Equinox purchase. More

by Patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Silvera, Coby Smart, Jeff Chandler

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Oct 24, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Patrick, for your wonderful feedback! We’re thrilled to hear that our salesman provided you with exceptional service during your purchase of the 2025 Equinox. It's great to know that his IT skills contributed positively to your experience. We appreciate your support and look forward to serving you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 11, 2024

Dealership Rating
Employee Rating

Called for an appointment regarding a vibration at highway speed. Pam scheduled me the next day. My tires were balanced and issue fixed while I waited. Great service as always. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Christopher Taylor, Pamela Bussiere

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Oct 14, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Pam was able to schedule you promptly and that our team at Colonial West Chevrolet of Fitchburg could resolve the vibration issue for you. Your satisfaction is our priority, and I appreciate your kind words about our service. I look forward to seeing you again on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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