Jim Cox

Mac Haik has always been there for me. Excellent customer service and always very helpful. Excellent customer service and always very helpful. More

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We used the express service to get our oil changed. It was fast quick and easy! Thank you It was fast quick and easy! Thank you More

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This will be my last trip to Mac Haik. It took a week to do simple repairs. That was after making an appointment and being told that I should make another appointment for faster service. O It took a week to do simple repairs. That was after making an appointment and being told that I should make another appointment for faster service. Only 2 out of 3 necessary repairs were even completed because they still didn't have differential fluid in (after a week) that was needed to complete the third. There was very little communication. I finally had to pick up my car, so they told me to come after it could be washed. I pulled away from the dealership, and a huge pile of snow fell from the roof onto the hood. Even a simple wash proved too much. The cost was 3 times more than another shop I went to plus they charged a 1% credit card fee. They told me that I could pay in cash to avoid it. Too bad I don't carry thousands of dollars on me. Some notice would have been nice. More

by SARA.MATTHEWS.MILLER Verified Customer Verified Customer

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Work was done in the time they said it would be done. Friendly people they seem to truly care about me and my corvette Friendly people they seem to truly care about me and my corvette More

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Mac Haik is always very professional and always timely! I always come out very pleased! I always come out very pleased! More

by Michelle Verified Customer Verified Customer

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Prompt service, easy scheduling and great communication. Highly recommend thus service center! I will continue your get service there Highly recommend thus service center! I will continue your get service there More

by kentheck1962 Verified Customer Verified Customer

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Charles in sales was amazing, he stayed w us through the whole thing and ensured everything ran smoothly!!!! whole thing and ensured everything ran smoothly!!!! More

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I had several issues on this repair - the part was supposedly in-stock, then not in stock, then the wrong part was ordered. There isn't much communication, I had to call multiple times to find out wh supposedly in-stock, then not in stock, then the wrong part was ordered. There isn't much communication, I had to call multiple times to find out what was going on. I have been charged $184 for the car rental that the dealership was supposed to cover and can't get anyone to return my call on a refund. When my Tahoe was ready, a windshield ding I had for months became a very large crack, and the windshield warranty I purchased from Mac was apparently not processed, and I cannot get anyone to return my call to help me get this sorted so I can repair it. I have contacted Jim Cox in Service, Amy Newell in Finance, my salesman Erdwin, and Winona McNeil with no response. More

by JBT Verified Customer Verified Customer

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Delivers the best in sales, finance and service. Knowledgeable, professional, helpful and very friendly always. Knowledgeable, professional, helpful and very friendly always. More

by PMULE Verified Customer Verified Customer

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Non-Houston resident with a check engine light message. I was provided courtesy transportation, consistent communications and the service department promptly diagnosed and repaired. Exceeded expectations I was provided courtesy transportation, consistent communications and the service department promptly diagnosed and repaired. Exceeded expectations More

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