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Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
180 Reviews

Dealership Experience

2 yrs, 6 mos

Industry Experience

6 yrs, 9 mos

Languages Spoken

English English

4.9

180 Reviews

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180 Reviews of Jessica Matos

February 28, 2026

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Employee Rating

Everything went smoothly and quickly. Everyone was very friendly and helpful. I will come again. More

by kfharbaugh
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Recommend Dealer
Yes
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Feb 28, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback. We’re glad the service on your Subaru Forester was smooth and quick and that our team was friendly and helpful. We look forward to your next visit.

February 28, 2026

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Employee Rating

Randy Marion has customer excellence down to a T. Their service team is friendly and efficient and communicate well. From sales to service we have always had a great experience at Randy Marion Suba More

by ANNDREA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carson Fogarty

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Feb 28, 2026

Randy Marion Subaru responded

We appreciate you recognizing our friendly, efficient communication. Jessica and the sales and service team are glad your Subaru visits have always been great.

February 27, 2026

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I drive 2 hours to get my car serviced at Randy Marion Subaru. Jessica is always so friendly and helpful and goes above and beyond! I feel like I can trust the work that they do to keep my subie running t More

by BOGGSTRACI
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Recommend Dealer
Yes
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Feb 27, 2026

Randy Marion Subaru responded

Thank you for traveling two hours to entrust your Subaru Forester to our team. Jessica will be delighted to know her friendly, helpful service stood out to you. We’re honored you trust us to keep your Subaru in top condition.

February 23, 2026

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Awesome. The whole process was great. Everything was completed as promised. Will definitely be back. More

by cskearns
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Recommend Dealer
Yes
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Feb 23, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback about your Subaru Forester service. We’re pleased the process went smoothly and everything was completed as promised. We look forward to your next visit.

February 18, 2026

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This Subaru Outback is my sixth Subaru owned vehicle and the first purchased at Randy Marion Subaru. To date this has been the best of vehicle service of the Subaru dealers I’ve delt with. My next car will More

by Bruce2628
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Service Time
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Recommend Dealer
Yes
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Feb 18, 2026

Randy Marion Subaru responded

It’s fantastic to hear that your sixth Subaru and first service here delivered the best experience you’ve encountered. We appreciate you trusting us with your Outback’s care and look forward to helping you with your next Subaru purchase and maintenance. Thank you for sharing your confidence in our team.

February 15, 2026

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Service was excellent and they got me out in under two hours. Which I thought was pretty good for an oil change and rotation of tires. More

by celticlass2015
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Recommend Dealer
Yes
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Feb 15, 2026

Randy Marion Subaru responded

Thanks for the five-star rating. Jessica and our service team are glad to have completed your Toyota oil change and tire rotation in under two hours. We look forward to assisting you at your next visit.

February 14, 2026

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Jessica worked hard to get me the service my car needed at a price I could live with. More

by lilync69
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Recommend Dealer
Yes
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Feb 14, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback. We’re glad Jessica found service options for your Subaru Impreza that fit your budget. We appreciate the five-star rating and look forward to assisting you again.

February 11, 2026

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Always excellent with communication and thorough inspections. Providing a loaner while my car is in shop a great value. More

by eric
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

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Feb 11, 2026

Randy Marion Subaru responded

We’re glad our communication and thorough inspections met your expectations and that the loaner vehicle provided added convenience. It’s great to hear your Subaru Ascent was well cared for. Let us know whenever you need assistance again.

February 10, 2026

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Employee Rating

I received polite, excellent, professional service. The work was completed before the estimated time of completion and they had back in my car quickly. More

by azraphaelus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Tim Lawson, Aaron Forness, Jacob McMillen , Everyone assisted in processing my car

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Feb 10, 2026

Randy Marion Subaru responded

We’re pleased our team could provide courteous and reliable care for your Subaru WRX. It was great to complete the work ahead of your estimated timeframe and return your car swiftly. Thank you for trusting us with your WRX.

February 01, 2026

Dealership Rating
Employee Rating

Excellent service as always. Friendly and courteous staff. Fast service. We were early and expected to wait but got right in. More

by andersontg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 01, 2026

Randy Marion Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Randy Marion Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

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