Jeff Holt

The dealer tried to force a RecovR tracker on us before purchasing that is completely useless in our situation (our County had 0 cars stolen in the last two years) and Audi already tracks the car. We threa purchasing that is completely useless in our situation (our County had 0 cars stolen in the last two years) and Audi already tracks the car. We threatened to walk out. The salesman swiped the mud/cargo and charger after I confirmed all were in the vehicle. Diane Ponce saved us going to Pasadena Audi when the deal headed south. Five golds stars. Our sales guy should not be working at Niello. The dude who told sales folks to lie to customers about RecoveR should also be terminated. I know all of this since I have worked for Bosch Silicon Systems for 42 years. This is my third Audi from Niello since my Audi 90 quattro. More

by DAUNLANGSTON Verified Customer Verified Customer

Report | Print

I had a great experience purchasing my Audi A5. From start to finish, everything went smoothly and the process was stress-free. The team was professional, helpful, and made sure all my questions we From start to finish, everything went smoothly and the process was stress-free. The team was professional, helpful, and made sure all my questions were answered without any pressure. I truly appreciated how easy they made everything, and I was able to drive home with the exact car I wanted. Overall, it was a seamless and enjoyable car-buying experience. More

by PERLAMUNOZCRYSTAL Verified Customer Verified Customer

Report | Print

Great selection and a helpful and knowledgeable staff. Very happy I went to niello Audi. Very happy I went to niello Audi. More

by SMCASWELL Verified Customer Verified Customer

Report | Print

Michael provided excellent service and went over and beyond to help me with my purchase! beyond to help me with my purchase! More

by DRICHARDS2421 Verified Customer Verified Customer

Report | Print

Quick and easy! They let me test drive the car, tried to their best to get my a great deal, and we all left happy and me with a new car! They let me test drive the car, tried to their best to get my a great deal, and we all left happy and me with a new car! More

by ISAACGUITRON22 Verified Customer Verified Customer

Report | Print

Wonderful people who understood our needs and found a vehicle that would work for us. vehicle that would work for us. More

by TRIPPFLESHMAN Verified Customer Verified Customer

Report | Print

Diane Ponce and Omead Anwar were wonderful to work with. They made my experience in leasing a car and having it serviced smooth and stressless. Their patience and professionalism have made me and my family They made my experience in leasing a car and having it serviced smooth and stressless. Their patience and professionalism have made me and my family returning customers. More

by AJ62 Verified Customer Verified Customer

Report | Print

Professional, knowledgeable and easy to talk to. Kept to the deal with no hidden costs. Kept to the deal with no hidden costs. More

by LLMAGNANI Verified Customer Verified Customer

Report | Print

The sales experience was satisfactory with Cain, except for the unsatisfactory service provided regarding the due bill. While I do not have exceptionally high standards, I had anticipated that my car would for the unsatisfactory service provided regarding the due bill. While I do not have exceptionally high standards, I had anticipated that my car would be in the same condition as when I dropped it off at Niello Audi. Consequently, I will not be doing business with Niello Audi or any Niello dealerships in the future. I was deeply disappointed that a minor issue with a due bill escalated into a complex problem and resulted in significant deterioration of the appearance of my Vehicle. I had previously owned a few Audis, S5, A7, SQ5 (was also purchased at Niello Audi Sacramento ), Q7, A7e, and the recent one I purchased at Niello Q7 that was ruined. I never had issues with any other dealerships in the Bay Area. I hope I learn my lesson from this experience and never go back to any Niello Dealerships. More

by Omar Verified Customer Verified Customer

Report | Print

He was friendly and approachable, I did not feel rushed when working with him, even when we were way after hours. when working with him, even when we were way after hours. More

by MISSLISAVU Verified Customer Verified Customer

Report | Print