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Mark Jaffe
Mark Jaffe at Niello Audi

Mark Jaffe

Sales Consultant

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.9
11 Reviews

Dealership Experience

2 yrs, 1 mo

4.9

11 Reviews

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11 Reviews of Mark Jaffe

April 07, 2026

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Employee Rating

i do not recall dianne ponce; however, i love this dealership. Everyone is supportive and informative. Lovely to work with for a very stressful purchase! The crew there does become like a family More

by WENDIEBETH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flynn, Brian De Leon, Johnathan "Hutch" Hutchison , Alex. amazing. amazing. smart! responsive!

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Apr 07, 2026

Niello Audi responded

Thank you for sharing your experience with our team during your used Audi Q5 purchase. We’re glad our crew felt like family and provided supportive, informative assistance throughout this important decision. We appreciate your kind words and look forward to helping you again. Aaron Thetford General Manager athetford@niello.com

February 24, 2026

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Employee Rating

I had a great experience purchasing my Audi A5. From start to finish, everything went smoothly and the process was stress-free. The team was professional, helpful, and made sure all my questions we More

by PERLAMUNOZCRYSTAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Holt, Julie Garcia , James Trenner

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Feb 24, 2026

Niello Audi responded

We’re delighted our team’s professional service without any pressure made buying your used Audi A5 a smooth and stress free experience. Congratulations on driving home in the exact A5 you wanted and thank you for sharing your feedback. Aaron Thetford General Manager athetford@niello.com

February 15, 2026

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Employee Rating

Great customer service and vehicle selection. Easy process from start to finish and happy to be in my new Audi. More

by BRENDAN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James P. Trenner, Johnathan "Hutch" Hutchison

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Feb 15, 2026

Niello Audi responded

Thank you for highlighting our team’s service and selection. We’re glad the process was smooth from start to finish. Congratulations on your new Audi, and we look forward to welcoming you back. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 29, 2025

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Employee Rating

Problem solvers. Had to overcome quite a hurdle and they performed pretty much a miracle to get the car we wanted- in record time. More

by ARLEENBAUER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lyon

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Oct 29, 2025

Niello Audi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Aaron Thetford General Manager athetford@niello.com

October 19, 2025

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Good customer service Mark J is a good salesman he's fantastic in what he does . More

by MARY.MULAN61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 19, 2025

Niello Audi responded

Thanks for your feedback on your recent visit to Niello Audi. It's great to hear that we were able to assist you and that you had such a positive experience. Aaron Thetford General Manager athetford@niello.com

August 11, 2025

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Wonderful people who understood our needs and found a vehicle that would work for us. More

by TRIPPFLESHMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Paulson, Jeff Holt

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Aug 11, 2025

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Aaron Thetford General Manager athetford@niello.com

June 06, 2025

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Employee Rating

Mark was extremely helpful in showing several options. Cesar was great at explaining how things work. Great experience for sure. More

by DANLEX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Cesar Reynoso , Kyle Saephanh

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Jun 07, 2025

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Aaron Thetford General Manager athetford@niello.com

April 29, 2025

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Employee Rating

We had a great experience from our first visit through the final signing of our lease agreement with Rosa. Everyone was extremely helpful. More

by BROWN1149
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Paulson

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Apr 29, 2025

Niello Audi responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Aaron Thetford General Manager athetford@niello.com

March 11, 2025

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Employee Rating

Everyone was very nice and made my wife and I feel at ease Thank you much and God Bless you all More

by WARDDARRELL51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Saephanh

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Mar 11, 2025

Niello Audi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Aaron Thetford General Manager athetford@niello.com

March 09, 2025

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Employee Rating

The communication between the dealer and customer isn’t good .., Robert terrible service before and after the transaction. More

by FELIPEBRANA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jacqueline Westlake, Dianne Ponce , Robert Clark

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Mar 13, 2025

Niello Audi responded

Thank you for your review. We're sorry your visit didn't go as planned, Felipe, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Aaron Thetford General Manager athetford@niello.com

Mar 13, 2025

Niello Audi responded

Thank you for your review. We're sorry your visit didn't go as planned, Felipe, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Aaron Thetford General Manager athetford@niello.com

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