Jason Rose

I My experience with My Ford was mixed. The salesman I worked with was very friendly, honest, and helpful throughout the process, which I appreciated. However, I was very disappointed wi The salesman I worked with was very friendly, honest, and helpful throughout the process, which I appreciated. However, I was very disappointed with the information I received from Jason in the warranty department. My fiancé and I were told that if we purchased the oil change service package, we would receive free oil changes for up to five years. When it came time for my oil change, I was informed that the coverage was actually limited to a certain number of oil changes or mileage. This was never explained to us during the purchase process. Had that information been disclosed upfront, I likely would have made a different decision. There were also other details that I feel were not properly explained. For example, I asked about rear floor mats because my vehicle did not come with them. When I visited another Ford dealership, I learned that their new vehicles included rear floor mats. When I asked about this at My Ford, I did not receive a clear explanation. I believe customers deserve complete and accurate information when making such an important purchase. While I appreciate the salesman who assisted me, I feel misled regarding the warranty and service package details, and that has left me disappointed with my overall experience. More

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We had a great experience with the friendly team at Mountain View Ford. Justin was great to work with from start to finish. Smooth,easy transaction with no unpleasant surprises. Fairly priced, handled Mountain View Ford. Justin was great to work with from start to finish. Smooth,easy transaction with no unpleasant surprises. Fairly priced, handled with integrity, and we drove away happy. Would definitely do business with them again! More

by L.HYSINGER Verified Customer Verified Customer

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I have been looking for the right vehicle for about 2 months. Most sales people did not know any info about the cars. John was able to get us into the right car for us months. Most sales people did not know any info about the cars. John was able to get us into the right car for us More

by CURTISSHELTON Verified Customer Verified Customer

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Our sales representative was never pushy. He made us feel like we had known each other before. He made us feel like we had known each other before. More

by EMWEESE63 Verified Customer Verified Customer

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The service department is just terrible, borderline fraudulent, with abhorrent customer service. Sales teams are not much better. Incompetent, along with petulant and conceited attitudes. Watch out and fraudulent, with abhorrent customer service. Sales teams are not much better. Incompetent, along with petulant and conceited attitudes. Watch out and button up when and if you use this dealership. More

by CNMS86 Verified Customer Verified Customer

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No rush! !! Listened to everything we said and asked for. Took notes and brought us exactly what we were looking for!!! Awesome sales team !! Listened to everything we said and asked for. Took notes and brought us exactly what we were looking for!!! Awesome sales team More

by SCHIC06 Verified Customer Verified Customer

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The guys at MTN V Ford did a wonderful job! We visited several dealerships before making the decision. These guys were not “pushy” but very helpful with all my questions (and I had lots of ques We visited several dealerships before making the decision. These guys were not “pushy” but very helpful with all my questions (and I had lots of questions). Muneeb came to introduce himself and then gave us our space when we wanted it. He did a great job as a seller! He knew when to check in and when to give us a moment to talk which was a good thing to do. The finance guys were very patient with my thousand questions and worked late to make my deal happen. I haven’t purchased a new vehicle in almost 20 years and they made the process easy and not at all stressful. This was an overall wonderful buying experience!! More

by HUGES8104 Verified Customer Verified Customer

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Always a great experience at Mountain View Ford or any of the Mountain View View Dealerships . Will always visit them for a new or used vehicle. the Mountain View View Dealerships . Will always visit them for a new or used vehicle. More

by JASONWALDEN70 Verified Customer Verified Customer

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Very helpful and responsive. John went above and beyond. Delivered my car to the driveway! John went above and beyond. Delivered my car to the driveway! More

by Diane Verified Customer Verified Customer

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Very knowledgeable and friendly staff! Great selection on vehicles. Always willing to go the extra mile for their customers! Great selection on vehicles. Always willing to go the extra mile for their customers! More

by Branhams123 Verified Customer Verified Customer

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