Jackie Reyes | Page 6

I took my car in for service and Jackie was amazing! She kept me up to date every step of the way and even texted me the next day to make sure everything was ok! She kept me up to date every step of the way and even texted me the next day to make sure everything was ok! More

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The dealership personnel were very helpful and considerate in assisting us! Jackie Reyes was fully involved to try and make it as seamless as possible and provided excellent service. I also spok considerate in assisting us! Jackie Reyes was fully involved to try and make it as seamless as possible and provided excellent service. I also spoke with Chad Ingram who I believe, behind the scenes, was able to assist in shortening the time frame by a couple of days for procuring a required part. We were visiting in the area with our vehicle that had + or - 2,000 miles and error messages appeared. The local dealer assisted as best they could but it was determined that the issue was system software / electronic based, something inherent in the “Audi technology” that required the expertise of Corporate AUDI TECHNICAL - USA. I was able to confirm the generalities of this type of problem with my dealership back in Canada who also indicated that a problem of this nature required escalation to Corporate AUDI TECHNICAL Team. My car was first dropped off at AUDI on Feb 16th and was returned on March 20th seemingly now fully operational, yes 32 days!! Various tests were done on the vehicle by the local dealer tech, reloads of software were attempted, in consultation with Corporate AUDI TECHNICAL USA. It was finally concluded by Corporate AUDI that a “computer” module replacement was required which when it did arrive was quickly installed programmed and seemingly has solved the problem at this point. The 32 days (including weekends) was as I understand it 20-22 days doing various tests and attempts at software reloads and then 10 days awaiting the identified part to arrive. The INORDINATE time spent on getting this vehicle road worthy, in my opinion, and based upon the information I gathered, rests SOLELY with CORPORATE AUDI - AUDI TECHNICAL support, NOT the service dealer. The turn around time back to the dealer from AUDI TECHNICAL with solution responses for the various data inputs provided by the dealer was outrageous long! The quoted 10-12 days to procure the part is ridiculous, when finally identified as the problem, the part should have been fedex’d promptly from an AUDI Depot in the USA, Canada, Germany - no excuses. Not sure what the problem was / is with AUDI CORPORATE TECHNICAL, lack of staff?, poor technology?, or simply inadequate processes to respond to their dealer network. We suffered the consequences of the inability of CORPORATE AUDI to respond on a timely basis to their dealer and resolve a technical issue that I would not of expected to occur in a vehicle like this at an early stage in its life. Yes I was provided a loaner for the period, but it’s not our car, it doesn’t perform the same, ride the same nor does it have my grocery bags…in the trunk! It also has inherent additional liabilities and angst when you are responsible for someone else’s car! Fortunately we were staying in the area for an extended period of time, if we had been just passing through the lengthy timing would have been a disaster. We want to sincerely thank AUDI Rancho Mirage, CA for their assistance in the required service on our vehicle. More

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I purchased a low mileage 2006 Audi A4 in 2008 from Audi Rancho Mirage and still have it with 79,000 miles. It has been a love affair from the beginning. Just today I stopped by unannounced to seek help Rancho Mirage and still have it with 79,000 miles. It has been a love affair from the beginning. Just today I stopped by unannounced to seek help for a new armrest lid installation. Not something a technician would do very economically. Luckily my service agent, Jackie said, “I understand, let’s take a look”. Well not only did she take a look but installed it in a few minutes with a courteous smile and obvious customer service goal. I’ll definitely go back to this dealer when needed (provided Jackie will be my agent)! Thanks Jackie for the happy outcome. More

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The employees are extremely friendly and helpful, I removed a star because I’m never able to get a rental car while my car is being worked on. It’s a major inconvenience in my life and it’s been in the removed a star because I’m never able to get a rental car while my car is being worked on. It’s a major inconvenience in my life and it’s been in there three times for the same door problem More

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I always appreciate the Lyft rides so I don’t have to wait around for hours. And the friendly attitude of everyone goes a long way. Ideally, when the service techs are recording video of their diagnosti wait around for hours. And the friendly attitude of everyone goes a long way. Ideally, when the service techs are recording video of their diagnostic assessments, they will speak up in a way that makes it possible to hear them over the cacophony of garage noises. It’s a waste of time (yours and mine) if you’re not audible. More

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I brought my car in for my MMI screen goes black for minuets or hours. The day after service my MMi screen went black twice. I was told it was a bad cable except I use Apple CarPlay wireless!! minuets or hours. The day after service my MMi screen went black twice. I was told it was a bad cable except I use Apple CarPlay wireless!! More

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Very effective communications. I felt like everyone cared about me. Even when we had a go back about error codes. I felt like everyone cared about me. Even when we had a go back about error codes. More

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Great customer service and responsiveness to my needs. Audi of Rancho Mirage have earned my future business. Audi of Rancho Mirage have earned my future business. More

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We had the best service experience at Audi Rancho Mirage with service consultant Jackie Reyes,who helped us with our Q7 scheduled maintenance and manufacturers recall, she was courteous and knowledgeable an with service consultant Jackie Reyes,who helped us with our Q7 scheduled maintenance and manufacturers recall, she was courteous and knowledgeable and explained the whole process paying attention to every detail and concerns that we had,she kept us updated while our car was in service.10 out of 10 More

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The service advisor was amazing ! Unfortunately the service estimate was 1500 higher than a quality shop on a 3000 job . SHAME ! Unfortunately the service estimate was 1500 higher than a quality shop on a 3000 job . SHAME ! More

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