Lorena Martinez

As always a pleasure to deal with everyone especially Andrew. He was quick to respond on the CarGurus availability request and was kind and understanding of all my needs. Even after the vehicle was paid Andrew. He was quick to respond on the CarGurus availability request and was kind and understanding of all my needs. Even after the vehicle was paid in full he kept his professionalism. Let’s hope I’m done for now but if not I will contact Andrew first. More

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Friendly and accommodating service staff. They made my first experience with Rancho Mirage Audi a breeze! They made my first experience with Rancho Mirage Audi a breeze! More

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The service department was outstanding with special recognition for Jackie, my service advisor. She kept me updated on the status of my vehicle with professional phone calls and text messages. The serv recognition for Jackie, my service advisor. She kept me updated on the status of my vehicle with professional phone calls and text messages. The service technicians were also outstanding and professional with their videos and explanations of my vehicle repairs. More

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The car took longer than expected to get completed but Lorena set me up with a comfortable loaner so there was really no inconvenience. She went above and beyond to assure quality service and I appreciate Lorena set me up with a comfortable loaner so there was really no inconvenience. She went above and beyond to assure quality service and I appreciate her very much. Also I had it detailed while in service and they did a wonderful job. This is my first service on my S5, and I’m very pleased both with my car and the staff at this dealership❣️ More

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Lorena is wonderful! Very friendly, helpful and thorough. Service on my Q5 sportback was great, love the car wash. Everyone is very friendly Very friendly, helpful and thorough. Service on my Q5 sportback was great, love the car wash. Everyone is very friendly More

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Lorena was very helpful throughout the process I was offered a package of 4 services for my 2025 Audi Q3 and it resulted in significant savings offered a package of 4 services for my 2025 Audi Q3 and it resulted in significant savings More

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I recently had my Audi S5 serviced at Audi Rancho Mirage, and the experience was outstanding from start to finish. A special thank you to Chad Ingram and Lorena Martinez, who provided exceptional customer and the experience was outstanding from start to finish. A special thank you to Chad Ingram and Lorena Martinez, who provided exceptional customer service throughout the entire process. They were professional, knowledgeable, attentive, and kept me informed every step of the way. His attention to detail and genuine commitment to making sure everything was handled correctly made the experience completely stress-free. It is refreshing to work with someone who truly takes pride in providing excellent customer care. The service was completed as promised, communication was excellent, and I left confident that my car had been well taken care of. Thank you, Chad, Lorena and the entire team at Audi Rancho Mirage. I would not hesitate to recommend both the dealership and Chad to anyone looking for first-class service. More

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Staff is friendly and knowledgeable. They know me and my car and take the time to listen. They know me and my car and take the time to listen. More

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Excellent and prompt service! The service staff was great and the service provided on my vehicle went above my expectations! I will definitely be using them again for any maintena The service staff was great and the service provided on my vehicle went above my expectations! I will definitely be using them again for any maintenance or service issues on my Audi. More

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Great service. They found an AC problem that was important to me especially when it’s 107 degrees out! Staff is friendly They found an AC problem that was important to me especially when it’s 107 degrees out! Staff is friendly More

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