Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago

Herberto Delgado | Page 6

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
315 Reviews
4.5

315 Reviews

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315 Reviews of Herberto Delgado

September 22, 2024

Dealership Rating
Employee Rating

Fred was so easy to work with. He accommodated all my needs. The facility was clean, and the coffee was decent! More

by laurengiampa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Kelia House , Fred Borek

Sep 22, 2024

Volkswagen of Downtown Chicago responded

Thank you, Lauren, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Fred and our team, and we look forward to working with you again.

September 17, 2024

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Employee Rating

Unfriendly and impolite people on the counter. When I arrived I was down the hall for 5 min. Apparently oil change took them 3.5 hours even though I had an appointment. More

by STENKOVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 20, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

Sep 20, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

September 08, 2024

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Employee Rating

The was grate they take care of me the only one thing the was no car wash cause my front plate which they could take out and put it back wen they washed but over all good take care of it thank you for you se More

by CHELIZ27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 07, 2024

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Employee Rating

Fred has done a great job stepping in as service manager. I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot More

by ANIBINANI@HOTMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Josh Zibrida, Fernando Tapia , Fred Borek, I appreciate all of you. Thank you for helping me get my car fixed.

Sep 09, 2024

Volkswagen of Downtown Chicago responded

Thank you for your kind words for Fred and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

September 03, 2024

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Employee Rating

I needed keys programmed for my beetle and they were very prompt in doing it. Space is nice but I didn't see anywhere to get coffee. Everyone I dealt with was very professional from the receptionist to the s More

by Dfrn219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

Sep 03, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 03, 2024

Volkswagen of Downtown Chicago responded

Thank you for the review. We actually have a great coffee machine that makes 12 different varieties of coffee and Hot Chocolate and Chai Tea and I would be happy to make you a wonderful coffee on your next visit. Thank you!

Sep 03, 2024

Dfrn219 responded

Volkswagen of Downtown Chicago Sep 3, 2024 Dfrn219 I needed keys programmed for my beetle and they were very prompt in doing it. Space is nice but I didn't see anywhere to get coffee. Everyone I dealt with was very professional from the receptionist to the senior service manager. I will not hesitate to go back for additional services

September 03, 2024

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Terrible customer service Bought the car at the same dealer 1 year and need to spend $8,000 already to repair the car People are rude and do not want to help More

by Quentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2024

Volkswagen of Downtown Chicago responded

Hello Quentin. I would be incredibly happy to help. Please give me a call and let me see what I can do to help you get the repairs down. It is not fun having a big repair expense 1 year into your purchase. I can be reached directly at 312-628-4830. Thank you, Michael, GM of Downtown VW

Sep 06, 2024

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Quentin. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 28, 2024

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Employee Rating

Excellent service for my van. I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the roa More

by James Charles
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House , Fred Borek

Aug 29, 2024

Volkswagen of Downtown Chicago responded

Thank you, James, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 16, 2024

Dealership Rating
Employee Rating

Service desk could be more specific and let me make my decision on what I want to do. More

by TONYFRESH23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 20, 2024

Volkswagen of Downtown Chicago responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Aug 20, 2024

Volkswagen of Downtown Chicago responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

August 07, 2024

Dealership Rating
Employee Rating

My recent service experience was perfect. I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They co More

by seanbea988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Volkswagen of Downtown Chicago responded

Thank you for the kind words! We strive to stick to time frames when possible and complete the work to meet expectations. It is great when it goes smooth and we appreciate the patience of our clients. Thanks!

Aug 07, 2024

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Sean, and don't hesitate to let us know if we can be of further assistance.

July 31, 2024

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Employee Rating

Great workers, great service great patience a very nice waiting area with free coffee and comfortable More

by SCOTT
Service Price Transparency
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Recommend Dealer
Yes
Aug 01, 2024

Volkswagen of Downtown Chicago responded

Thank you for your business and this review, Scott. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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