Check out Herberto Delgado's reviews on DealerRater

November 24, 2024

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Employee Rating

Waiting room and show room combined is kinda busy. Didn’t like taking my car to a Secret places and then parked It on the street. Staff is a little direct with the customers. Didn’t like taking my car to a Secret places and then parked It on the street. Staff is a little direct with the customers. More

by ltaylorlt5

Verified Customer

Workmanship

Service Time

Recommend Dealer

No

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Nov 29, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

Nov 29, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

November 05, 2024

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Employee Rating

Nice facility. Nice people. Had a little trouble with a gone communicate though. Spent LOTS of time on hold. Nice people. Had a little trouble with a gone communicate though. Spent LOTS of time on hold. More

by ALGERO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 05, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear you enjoyed our facility and found our team helpful. We apologize for the communication hiccup and appreciate your patience. If you know anyone in the market for a vehicle, we'd love for you to refer them to us. Your support means the world to us! 🚗💨

November 03, 2024

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Employee Rating

This was a great experience! The service was timely and efficient. The car was clean when returned and the service was completed as requested. Thought the communication was great The service was timely and efficient. The car was clean when returned and the service was completed as requested. Thought the communication was great. I like the new setup of the service area. More

by MD.LF

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 04, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 28, 2024

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Employee Rating

The last time I was there for service I was treated extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entir extremely rudely. The customer service rep was demeaning and very unhelpful. I have never been treated so unkindly as a customer anywhere in my entire life. We will be servicing our car elsewhere moving forward. More

by VWAtlas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Fred Borek

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Oct 31, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

Oct 31, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

October 20, 2024

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Employee Rating

My service manager Heberto, can’t say enough about him. Always courteous, helpful. Miss Michael wish he was back at this location Always courteous, helpful. Miss Michael wish he was back at this location More

by J.FALCO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Szafraniec

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Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 19, 2024

Dealership Rating

Employee Rating

Went in for an oil change, stayed 5 hours and left with missing tire valve missing tire valve More

by shantillrush

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Luis Tinoco, Mike Szafraniec , Alonzo Bass, Grant Bode, Larry Cohen, Brian Collins

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Oct 23, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, Shantill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 23, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, Shantill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 19, 2024

Dealership Rating

Employee Rating

Heberto was great. Very helpful and good communication. Fixed the problems my car was having. Very helpful and good communication. Fixed the problems my car was having. More

by K

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

October 16, 2024

Dealership Rating

Employee Rating

Dishonest, doesn't stand by their product. Doesn't solve problems. Buying next car somewhere else Doesn't solve problems. Buying next car somewhere else More

by WNG4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

Oct 20, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

September 27, 2024

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Employee Rating

Not happy with the service. Spent a lot of money at Volkswagen. not treat it like a family. Spent a lot of money at Volkswagen. not treat it like a family. More

by AZolicoffer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Luis Tinoco

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Sep 27, 2024 -

Volkswagen of Downtown Chicago responded

Hi. Please give me a call. I would like to see what happened and see how I can make it right. You can call or text me- whatever is easiest for you but please give me an opportunity to help. Thanks! Mike, GM, 847-477-3724

Sep 30, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 25, 2024

Dealership Rating

Employee Rating

Its always a pleasure coming to this dealership. They're always friendly and fast on service! They're always friendly and fast on service! More

by Josue_bhn

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House

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Sep 26, 2024 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

Herberto Delgado | Page 5

Sr Service Advisor

Volkswagen of Downtown Chicago

315 Reviews of Herberto Delgado

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