Herberto Delgado | Page 7

Excellent service and beautiful facility. ...they have a premium shop and it shows that they care about the clients ...they have a premium shop and it shows that they care about the clients More

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Berto was incredibly helpful. He managed the extended warranty company and made sure I was able to get the service I needed He managed the extended warranty company and made sure I was able to get the service I needed More

by parker.erich Verified Customer Verified Customer

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I was given an estimate to fix my car (shuddering a bit when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I pai when driven before it was really warmed up) and they said my transmission and the computer was done and it would cost 21k to fix. 21k for a car I paid 10k for. I took it to a transmission specialist and he said nothing was wrong with the transmission and the car was desperately low on oil. I will never take my car to these wankers again. More

by malina_sc Verified Customer Verified Customer

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Was unhappy that fault recurred in my car. The dealer took care of the issue and ultimately handles the manufacturer issue well. The dealer took care of the issue and ultimately handles the manufacturer issue well. More

by ALI.ZAIDI Verified Customer Verified Customer

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The service at what is now called Downtown Volkswagen unfortunately has gone downhill in my many years as a VW owner. Difficult to schedule, difficult to get a service technician on the phone, and poor unfortunately has gone downhill in my many years as a VW owner. Difficult to schedule, difficult to get a service technician on the phone, and poor communication. I booked service for a Monday morning and was told I could park the car on the street Sunday night and leave keys in a drop-box. Only problem is there is no drop-box—so the whole affair was a waste of time. The dealer has also implemented a new point-of-sale system and charges a 3-percent fee on credit card transactions. That is just nickel-and-dime-ing customers. I don’t have another VW dealer conveniently located; VW would be my first-choice car for an upcoming purchase, but I’m likely to migrate to another brand. More

by WBWEILAND Verified Customer Verified Customer

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Great customer service, somewhat overpriced but reliable repairs. Heberto was extremely helpful. He found a loaner for the last two days of my car repairs, and made sure I was not overcharged for it. repairs. Heberto was extremely helpful. He found a loaner for the last two days of my car repairs, and made sure I was not overcharged for it. More

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Luis has been awesome thanks so much for all you do for me and my car! me and my car! More

by TERRENCE.NORWOOD Verified Customer Verified Customer

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Excellent service and great staff, we will be back again for our next required service. for our next required service. More

by dellskingan Verified Customer Verified Customer

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Best service I have ever had by the writer and workmanship. Work done properly and on time. workmanship. Work done properly and on time. More

by KRUZENRIQUE Verified Customer Verified Customer

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This is my third VW at this dealership. I have found the staff very professional. I worked with Jon Oomans and he answered all my questions and concerns and made the process very smooth and I have found the staff very professional. I worked with Jon Oomans and he answered all my questions and concerns and made the process very smooth and efficient. More

by albertoferrari Verified Customer Verified Customer

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