Herberto Delgado | Page 11

As usual, quick, prompt n professional service … Heberto our service advisor was great and very knowledgeable !!! our service advisor was great and very knowledgeable !!! More

by MICHAEL.NAKAWATASE Verified Customer Verified Customer

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The gentleman who helped me was absolutely wonderful and very kind. Same with the guy who got my car for me. very kind. Same with the guy who got my car for me. More

by APAYS2 Verified Customer Verified Customer

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Convenient location and our service coordinator Herberto was friendly and efficient. I was satisfied with the service. was friendly and efficient. I was satisfied with the service. More

by weigelmannamy Verified Customer Verified Customer

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Angie and Mark were great, very accommodating and professional. However we had a bad experience with the sales manager. professional. However we had a bad experience with the sales manager. More

by charlie.shelly Verified Customer Verified Customer

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Customer service is a “10”, Adam Khamsot! !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU More

by ckhaggerty Verified Customer Verified Customer

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I made an appointment for my car to receive an oil change and have a new tire installed over a week in advance (for 2pm). I arrived for my appointment (early) and was told my car wouldn’t be looked at until and have a new tire installed over a week in advance (for 2pm). I arrived for my appointment (early) and was told my car wouldn’t be looked at until 5 or 6pm that day, which presented a tremendous inconvenience for me. The reason, I was told, was that they were backed up with walk-in appointments. Well, I made my appointment more than a week in advance, so I think mine should have taken priority. If I made my appointment well in advance, why should customers who just walk in be in front of me in line? What’s even the point of making any appointment in the first place if that’s the case? I was then told that when I make an appointment, the appointment is not actually for my car be to worked on, but rather for me to talk to someone in the office in person and arrange for it to be worked on that day. Frankly, that makes no sense to me, and is patently ridiculous. If that’s how they handle “appointments”, then it doesn’t seem like there’s any point in making one at all. If every appointment is handled like a walk-in, then there’s no such thing as having one in the first place. More

by jdsinger5686 Verified Customer Verified Customer

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They did a great job taking care of my vw atlas on a short noice short noice More

by MOHSN129 Verified Customer Verified Customer

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Volkswagen of Downtown Chicago is my go to dealership for service. The service advisors are courteous, professional and very knowledgeable. They always take time to explain your service needs in easy to u service. The service advisors are courteous, professional and very knowledgeable. They always take time to explain your service needs in easy to understand terms, and will do their best to offer comparable service pricing. That always makes for a great service experience! More

by STEFONALREED Verified Customer Verified Customer

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Have been going to Volkswagon for years to get my car serviced. Great team and will try to do whatever they can to fix your car without breaking the bank. serviced. Great team and will try to do whatever they can to fix your car without breaking the bank. More

by ELLEN.R.LOGUE Verified Customer Verified Customer

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Mike Z General Manager gives top notch customer service! I come from Wisconsin just to take care of my Volkswagen needs. Worth the drive because all the employees are helpful and friendly! Best loaner vehic I come from Wisconsin just to take care of my Volkswagen needs. Worth the drive because all the employees are helpful and friendly! Best loaner vehicle while you wait!! Will refer to anyone and everyone! More

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