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Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago

Herberto Delgado | Page 12

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
315 Reviews
4.5

315 Reviews

Write a Review

315 Reviews of Herberto Delgado

November 02, 2022

Dealership Rating
Employee Rating

Took forever and the waiting area smelled awful will be going back to the suburbs More

by KARIANTMAN
Recommend Dealer
No
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Nov 05, 2022

Volkswagen of Downtown Chicago responded

We apologize. We currently do not have a waiting area as we are in active construction. The new waiting area and completely new dealership will be ready before years end. There was a car with bad fuel that likely smelled of Rotten Eggs or Sulfur that was in the lane that day. We unfortunately can not control those things from happening and we will have a new beautiful waiting area away from the drive in less than 60 days. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to re-earn your trust in us and to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to Mike Zafiriou 847-477-3724 directly. I would like to do something nice for you for the inconvenience.

Nov 06, 2022

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to Bill Dolan @ 312-628-4848 directly.

October 11, 2022

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Employee Rating

You guys are great/excellent/Perfect! !! I want to give a big big thanks for the help and understanding to a great man name Huberto Delgado he was very helpful. I always come to this Volks More

by Josefigueroa0212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 12, 2022

Volkswagen of Downtown Chicago responded

Jose, Thank you for the kind words for our service department! We look forward to sharing your compliments with Herberto and our team and don't hesitate to let us know if we can be of further assistance.

September 05, 2022

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Employee Rating

Professional and personable people made this dealership visit quite the excellent experience to remember forever! More

by RONWESTEMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec

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Sep 06, 2022

Volkswagen of Downtown Chicago responded

Ron, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 25, 2022

Dealership Rating
Employee Rating

Class personified! I really like the way I was taken cared of! They absolutely do the research and they the love the feedback! A great working relationship! How an car More

by Phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Luis Tinoco, Mike Szafraniec , Adam Khamsot

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Aug 25, 2022

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, Phil, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 13, 2022

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Employee Rating

Service center was very busy and I felt like the person didn't listen to what I was asking for. I got my scheduled service done, and I needed a door handle replaced for warranty work. I didn't get it repla More

by CHRISTINAMARCUSSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 15, 2022

Volkswagen of Downtown Chicago responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, Christina, and it's disappointing to learn that we missed the mark here.

August 12, 2022

Dealership Rating
Employee Rating

Friendly staff, work performed in promised time period. Comfortable, clean waiting room. Will go back. More

by PHILIP.COLLIER
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jaymi Garcia

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Aug 12, 2022

Volkswagen of Downtown Chicago responded

Philip, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

August 12, 2022

Dealership Rating
Employee Rating

Jaymi is great to work with! Overall service did an amazing job, will definitely be back More

by WNG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec , Jaymi Garcia, Adam Khamsot, Miguel Meza

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Aug 12, 2022

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jaymi met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

August 11, 2022

Dealership Rating
Employee Rating

Although the repair was done incorrectly at first, the team went above and beyond to make sure it was done right and they made it worth my time. More

by timothy.roellig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jaymi Garcia, Adam Khamsot, Miguel Meza

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Aug 12, 2022

Volkswagen of Downtown Chicago responded

Timothy, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 10, 2022

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Employee Rating

It was a good experience, I appreciate that they made sure we got tooken care of More

by wellingtonsway2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec , Jaymi Garcia, Adam Khamsot, Miguel Meza

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Aug 10, 2022

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 09, 2022

Dealership Rating
Employee Rating

Consistently above and beyond service and experiences! They really know their stuff! Thank you for the exceptional service!! More

by davehanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jaymi Garcia

Report | Print
Aug 09, 2022

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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