Gregory Bell
Gregory Bell at Volkswagen of Salem

Gregory Bell | Page 31

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.2
386 Reviews
4.2

386 Reviews

Write a Review

386 Reviews of Gregory Bell

June 05, 2024

Dealership Rating
Employee Rating

I spent over 9k to have seals redone on my EOS to address issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over a More

by Vidalocafz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Jun 09, 2024

Volkswagen of Salem responded

Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 04, 2024

Dealership Rating
Employee Rating

Had a lot of issues with my tires, which I bought them less than two years ago and I had less 20000 miles on them, I had to buy four new tires again, very disappointed with quality of product I bought fro More

by TESKANDARI1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 08, 2024

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 04, 2024

Dealership Rating
Employee Rating

I’ve been taking my ID. 4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful More

by Toadstada09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Jun 04, 2024

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

June 04, 2024

Dealership Rating
Employee Rating

Friendly staff. Excellent service. Prompt. Can always give me a good estimate on when my service will be done. More

by lolah5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quarles

Jun 04, 2024

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Gregory, David, and our team can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 30, 2024

Dealership Rating
Employee Rating

For my car, they are great for what they are doing as a service because I prepaid on the interest rate for oil changes, Butt they are overselling the services I don't need., and creating fear to me, maki More

by OSHARIPOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

May 30, 2024

Volkswagen of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 30, 2024

Dealership Rating
Employee Rating

Wonderful service. Very nice folks who take care of you and are straight forward about what’s happening. Couldn’t have been easier and no surprises. More

by MTBEANHALT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2024

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 29, 2024

Dealership Rating
Employee Rating

I was greated and served right away. Received frewuent updates snd treated with respect car runs great! More

by MARILEEBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

May 30, 2024

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 29, 2024

Dealership Rating
Employee Rating

They always do great job working on my car and get the job down effectively More

by SARAJEAN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

May 30, 2024

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 29, 2024

Dealership Rating
Employee Rating

Great service and staff got my car back to me in a timely manner. would defiantly recommend Vw of Salem. More

by GBELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2024

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 27, 2024

Dealership Rating
Employee Rating

It took some time to be given attention in the service department. It turns out that they were a person down. I was shocked by the large estimate of over $1000.00 for a service check out. I have an ID.4. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

May 28, 2024

Volkswagen of Salem responded

Hi Nancy: Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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