Graham Watson | Page 6

Hyundai kept our vehicle for 2 days and never performed the service that they say was required which was a oil consumption test , the truck was left there on November 9, 2023 and on Saturday November 11 2 the service that they say was required which was a oil consumption test , the truck was left there on November 9, 2023 and on Saturday November 11 2023 at 8:00 am we returned and was told that the truck had never been serviced , just been there collecting dust , , lack of communication is a definite cause of this break down , the guys in service , Matt for one advised us that the truck would be ready , because on Sundays they close , no one wants to accept responsibility for our truck sitting there for 2days and forgotten with nothing being done , it’s now Saturday November 11, 2023 at 10:21 am and we are still sitting in Service waiting ! More

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GRAHAM IS ALWAYS ON TOP OF EVERYTHING WHETHER SALES SERVICE FINANCE PARTS OR WHATEVER…..THANKS SERVICE FINANCE PARTS OR WHATEVER…..THANKS More

by IMTHEJAW Verified Customer Verified Customer

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Had to take car back for minor scratches Austin ,Cristal & manager were very friendly & helpful & manager were very friendly & helpful More

by raulg71 Verified Customer Verified Customer

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Al has the hook up on window tint- I'm so glad he recommended it! My sonata looks amazing! Thanks Buddy!! recommended it! My sonata looks amazing! Thanks Buddy!! More

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Completely mis diagnosed a problem I fixed. Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going t Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going to charge me $350 to put a new washer motor in Colin is most caring and easy going. None of this is on him. He explains and takes time with us Colin is the best More

by GR5 Verified Customer Verified Customer

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Awesome service department. The staff is very friendly and takes the time to go over my vehicle service requirements each time i bring in my Tucson. Although the service departm The staff is very friendly and takes the time to go over my vehicle service requirements each time i bring in my Tucson. Although the service department is super busy, they do their best to accommodate me for my oil changes. I have been servicing my Hyundai's with Family since 2007, and can say they are one of the best around. I have purchased 4 Hyundai's from this dealership , and now all my friends have done the same. A special shout out to Michael K, TJ, Collin and Crystal. You guys are the best !!!! More

by coolstuff91 Verified Customer Verified Customer

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Love Family Hyundai. Any issues or concerns were always addressed immediately. Great good of people. Any issues or concerns were always addressed immediately. Great good of people. More

by EJH Verified Customer Verified Customer

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Got my 3rd Santa Fe today and the experience was nothing less than amazing! PJ, Graham, Jason, Toni, Bob, and Courtney truely make you feel like family. With 3 Hyundai dealers significantly closer to me... less than amazing! PJ, Graham, Jason, Toni, Bob, and Courtney truely make you feel like family. With 3 Hyundai dealers significantly closer to me...I will drive a little further to always come back to Family for sales and service. More

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purchased a 2014 Cad-srx full electronics on 04 July-23. traded our 10 Lincoln Cartier L-no electronics . had a brief orientation sans owners manual-missing salesman adam said must be used car magrs office traded our 10 Lincoln Cartier L-no electronics . had a brief orientation sans owners manual-missing salesman adam said must be used car magrs office- he was gone for the day- call back tomorrow- called back no manual- because we were unfamiliar in how to do inputs for instructions etc we needed it- tried a 2012 book- no luck. a higher learning curve for two seniors plus we need mechanical things oil changes fluid levels etc- we are now 30 days into it- we e-mailed this Adam four times only reply- we'll figure it out- nothing since- i e-mailed the gen mgr 4 times asking for his help gave him our tele-number asking for his help- wrote again saying write us a check for $65.00 so we can buy an after market manual from Cadillac no e-mail no call no response- totally unprofessional gutless by the gm . i called Hyundai north America Customer Care and the CEO AND CHIEF OPERATING OFFICER and complained - they asked me to send a complaint letter and copies of the e-mails sent with no response so they can deal with it. this is all over a lousy operating manual that two seniors need. if they do this lack of professionalism over something like this imagine what the don't do over something larger- plus they don't sell new or used cars without some instructions for the buyer- i am going on all social media and the local papers advising people not to buy or do business with tese people More

by MTRONNES Verified Customer Verified Customer

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Very easy, transparent, and honest. It was very easy to buy a vehicle here. Thanks Mark Holder, Bob Ross, and Graham Watson!!!!!!!!!!!! It was very easy to buy a vehicle here. Thanks Mark Holder, Bob Ross, and Graham Watson!!!!!!!!!!!! More

by jrburke2222 Verified Customer Verified Customer

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