Gina Carpio | Page 21

It was very easy and smooth, the employees were all friendly and welcoming, Great service. friendly and welcoming, Great service. More

by RYANROSARIO1125 Verified Customer Verified Customer

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Very friendly. Professional. They kept their promises. Sometimes they went over and above board. Staff and management were eager to help. Knowledgeable! I was bless Professional. They kept their promises. Sometimes they went over and above board. Staff and management were eager to help. Knowledgeable! I was blessed to have found a dealership that cares for the customers. Thanks Kia! More

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Very professional. The job was well done. My only concerns were A scheduled oil change should not take l2 hours and if if a customer comes in for an oil change, don’t t The job was well done. My only concerns were A scheduled oil change should not take l2 hours and if if a customer comes in for an oil change, don’t try to upsell them into a new vehicle. More

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Promised and delivered on that promised. Very professional exceptional service. Ver happy with service provided Very professional exceptional service. Ver happy with service provided More

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The issue is with communication. Originally I brought my EV6 in with a charging issue on April 30. They could not replicate the issue as they used a level 3 charger instead of a leve Originally I brought my EV6 in with a charging issue on April 30. They could not replicate the issue as they used a level 3 charger instead of a level 2. I brought it back to the dealership at the end of May with the same issue. This time they tried the level 2 and level. 1 chargers and it wouldn't charge. Back to the reason for the low score - not once did Joshua call or text to provide me an update on the car. I would have to try numerous times to get anyone to answer the phone when I would call and all I would get is that Joshua will call me right back. Problem is he never would. I also tried to leave messages for the service manager, but her mailbox is full and hangs up on you. The only way to communicate with Joshua was to drive down to the dealership and hunt him down to get an update. Finally, after close to four weeks, they found the issue (which they knew what it was after a few days, but Kia wanted to try everything under the sun first) and completed the repair. Luckily, my wife works at home and we had an extra car at our disposal while the car was in the shop. At no time was I offered a loaner or rental even though it states that they have them on their website. So, the issue here is communication or the lack of it. I spent hours trying to get in touch with Joshua over the days between calls and texts. It's frustrating to be left in the dark when a simple text or call stating where things are would alleviate that frustration. More

by JZAJAN Verified Customer Verified Customer

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Very friendly and courteous service people, willing to help, great experience, fast and very clear help, great experience, fast and very clear More

by HRJCASTRO1 Verified Customer Verified Customer

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The dealer ship was great , it was fast and kept me updated through out the entire process updated through out the entire process More

by NIXSONATUBEL Verified Customer Verified Customer

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Excelente service, Mr. Carlos and mechanical people was amaizaing. Thanks so much for help me Carlos and mechanical people was amaizaing. Thanks so much for help me More

by BELKYSGOMEZ5 Verified Customer Verified Customer

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Shelby was a great help in staying on top of the car in the service to get the job done in a timely manner. And making sure our extended warranty applied the service to get the job done in a timely manner. And making sure our extended warranty applied More

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We were in Orlando on vacation and about to begin our trip back to Pennsylvania when our check engine light came on for our Sorento. Not knowing the local area, we contacted Greenway East Kia and they gr trip back to Pennsylvania when our check engine light came on for our Sorento. Not knowing the local area, we contacted Greenway East Kia and they graciously corrected the issue and we were able to drive home without incident. We really appreciated their professionalism and compassion in our moment of need. Thank you to a great guest service team. More

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