Gina Carpio

Very poor communication. Took WAY too long. I needed to reach out multiple times for updates on status. I waited ON SITE for 7 hours for minor service- oil change, transmissi Took WAY too long. I needed to reach out multiple times for updates on status. I waited ON SITE for 7 hours for minor service- oil change, transmission fluid flush, and notes recalls. Checked in around 830am and dis not leave until 3:50. Thats unacceptable. I did not purchase my car from this dealer due to poor sales experience. Unfortunately its the closet location for service. After this past service, I am strongly considering driving elsewhere. Very disappointed that a trim piece which I noted on the my scheduling call and 2x with advisor that morning was not fixed. I realized while driving home that it was never addressed. More

by Mwlmalec Verified Customer Verified Customer

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Quick and easy service:) It was a great overall experience. Everyone at Kia was very friendly and extremely helpful:) experience. Everyone at Kia was very friendly and extremely helpful:) More

by karshagriffin Verified Customer Verified Customer

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I have no idea who Gina is but I had a wonderful experience with Oscar. That 5 is for him not Gina experience with Oscar. That 5 is for him not Gina More

by MAEGANOSORIO Verified Customer Verified Customer

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Attentive even as a walk in, updating me throughout the process. Attentive even as a walk in, updating me throughout the process. Took his time to look into other details of my car. process. Attentive even as a walk in, updating me throughout the process. Took his time to look into other details of my car. More

by Zara22 Verified Customer Verified Customer

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Fin was a great help Fin was a great help. Communicated effectively and helped me fix my car Communicated effectively and helped me fix my car More

by PFCSTASNEY Verified Customer Verified Customer

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After sales service has been disappointing, service manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring problem, of the info screen going, which they couldn’t recreate in their shop and had to elevate it with a case number to Kia and conducted various testing, which didn’t pay out for the three weeks our car was in the shop. Knowing our car was gonna be in the shop for a long period of time we had to ask for a loaner and it seemed like that was an inconvenience in the process, but we were granted a loaner through Hertz till our car returned. Through Greenway, Kia, East and Kia Corp. The issue wasn’t resolved. Lastly, I will say that our service advisor. Finn did a exceptional job doing his part to keep us as informed as he could however, a lot of the communications had to be from the service manager, Gina, and from Kia Corp., which weren’t as informative.. More

by mcconnellsts Verified Customer Verified Customer

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Not responding to follow up issues. Premature failure od steering wheel surface [33k miles and 2 year old car] Premature failure od steering wheel surface [33k miles and 2 year old car] More

by Carlos Verified Customer Verified Customer

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Buen servicio de mantenimiento, excelente atención. Rápido y eficiente, mucho mejor el departamento de servicios que el de venta que en mi caso fue un desastre. Rápido y eficiente, mucho mejor el departamento de servicios que el de venta que en mi caso fue un desastre. More

by Giraldo martinez Verified Customer Verified Customer

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Great awesome recommendation to 100 percent please visit Kia they have everything you need and want Kia they have everything you need and want More

by Manny0912 Verified Customer Verified Customer

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Very pleasant & professional staff . Up to date communication. Nice. Clean. Respectful. Knowledgeable. Keep us updated Up to date communication. Nice. Clean. Respectful. Knowledgeable. Keep us updated More

by miabuelita6968 Verified Customer Verified Customer

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