Gavynn Norris
Gavynn Norris at Tom Clark Auto Park

Gavynn Norris | Page 38

Service Advisor

Tom Clark Auto Park

3906 I-35E South
Denton, TX 76210

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4.7
396 Reviews
4.7

396 Reviews

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396 Reviews of Gavynn Norris

November 08, 2023

Dealership Rating
Employee Rating

Easy to work with, no pressure, offered guidance when needed. Excellent customer experience both in Sales and Service. More

by GREGORY.TAYLOR75
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: BJ Worley

Nov 08, 2023

Tom Clark Auto Park responded

Gregory, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, James Wood AutoPark Management | 940-591-9663

November 06, 2023

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Employee Rating

They were very friendly and got me in quickly. I didn’t wait too long. I’m not thrilled about a situation with my wheels though. I’m waiting for tech to still get back to me about how to remedy th More

by rachylm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2023

Tom Clark Auto Park responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

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Great dealership, I’ve been taking my car there for 10 years because I can trust them. More

by DIANEBECKER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tim Wilkins

Nov 07, 2023

Tom Clark Auto Park responded

Diane, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

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Always great service. Saw one of the service guys at a store and he recognized me from Being in and apologized again for the long wait. More

by JBRPGR
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Laska

Nov 07, 2023

Tom Clark Auto Park responded

Thank you for recognizing your experience at James Wood Auto Park. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect, even outside of the dealership. We look forward to working with you in the future and hope you keep us in mind for future vehicle needs. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

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Really appreciate there hard work and friendly people always looking out for the customers and good service More

by LHERRERA4637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Stolp, Jarrett Abel, Edwin Chan, Samantha Oliphant, Tim Wilkins, Mike Belew , Tammy Brooks, Sheldon Jeffcoat, Jared Laska

Nov 07, 2023

Tom Clark Auto Park responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

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I have a 2020 traverse and I ALWAYS take my car to the dealer. A few weeks ago they changed my battery and I almost had an accident because they didn't install it correctly. I cameback a week ago to the More

by S_MTZ09
Service Price Transparency
Workmanship
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Recommend Dealer
No
Nov 08, 2023

Tom Clark Auto Park responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 04, 2023

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Employee Rating

Repair took way too long. I gave specific details and the part needed (a simple thermostat) was not inst9ck and could not be located in a day. I had to waste two days trying t More

by ROSSGUIN
Service Price Transparency
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Recommend Dealer
No
Nov 07, 2023

Tom Clark Auto Park responded

Thank you for sharing your experience with us, Ross. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The James Wood Buick GMC Denton Team

November 04, 2023

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I had a serious problem with my convertible collecting rainwater inside the car with the top on and windows up. They were able to find the issues and fix them. I'm very grateful for their dedication, expe More

by jbsmith59175
Recommend Dealer
Yes
Nov 07, 2023

Tom Clark Auto Park responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The James Wood Buick GMC Denton Team

November 04, 2023

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Employee Rating

Close, Professional 👍clean, courtesy friendly fast genuine fair great outstanding customer service and sales staff More

by michael.hamm1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shellie Tait , Sheldon Jeffcoat

Nov 07, 2023

Tom Clark Auto Park responded

Michael, we’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The James Wood Buick GMC Denton Team

November 03, 2023

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Employee Rating

These folks are really good to work with. Brandon, Roger and Robert stepped in and made sure all was well with the repair. More

by RICK.NASH12
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Recommend Dealer
Yes
Nov 03, 2023

Tom Clark Auto Park responded

Hi Rick, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at James Wood Buick GMC Denton. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The James Wood Buick GMC Denton Team

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