Gary Nelson | Page 16

The visit was fine, although It seems like I am there every month with new recalls for my 2023 Telluride. Employees are friendly and the facility is clean. My only complaint is the lack of services inclu every month with new recalls for my 2023 Telluride. Employees are friendly and the facility is clean. My only complaint is the lack of services included once you purchase a new vehicle. I am used to having free oil change /tire rotation/alignment for the first 5yrs or 100k miles with Toyota. Kia doesn't provide alignment even when they are the ones doing the rotations, I believe that service should be provided. It is not going to break their bank but it would show customer appreciation after expending new vehicle prices right now. More

by raquel.tapia311 Verified Customer Verified Customer

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car in for recall convinient appt. service dept kept me informed very professional topped it off with a car wash.surprised and appreciated. service dept kept me informed very professional topped it off with a car wash.surprised and appreciated. More

by BOZZYB1977 Verified Customer Verified Customer

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The process of making an appointment with service department for a factory recall was smooth and easy. Hassle free, no wait time, and the representative on the phone was on point and precise in sche department for a factory recall was smooth and easy. Hassle free, no wait time, and the representative on the phone was on point and precise in scheduling an appointment for me to bring in my Telluride. I am so glad Wilmington has a top Kia dealer like Coastal Kia. More

by SONG.THOMAS22 Verified Customer Verified Customer

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I got an appointment at a time that worked for me, they were prompt, professional, did as agreed, provided shuttle service, etc. A great experience were prompt, professional, did as agreed, provided shuttle service, etc. A great experience More

by jimfrey Verified Customer Verified Customer

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Gary Nelson is always friendly, reliable, and professional. He keeps me informed of the progress being made with my servicing, which is usually completed in a very timely manner! professional. He keeps me informed of the progress being made with my servicing, which is usually completed in a very timely manner! More

by KLBLOODWORTH Verified Customer Verified Customer

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I have gone in 3 times for a cylinder 4 engine misfire. The first time they did nothing and my the second time they only ordered a part. When I asked about options to get my car fixed sooner than later the The first time they did nothing and my the second time they only ordered a part. When I asked about options to get my car fixed sooner than later they told me there were no options. Approximately 2-3 weeks go by and they finally offer to let me rent a car, when they previously said they do not do that. Basically I had been driving my car for 3 weeks with a bad engine and no A/C. This visit was mishandled from start to finish. More

by ghalljr2006 Verified Customer Verified Customer

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Job well done incredibly fast. Kind a courteous staff, excellent customer service and great care for the customers. Good coffee too. I would ask you stop using styrofoam cups and i Kind a courteous staff, excellent customer service and great care for the customers. Good coffee too. I would ask you stop using styrofoam cups and individuall water bottles and go back to water cooler and paper cups for both water and coffee. It’s better for the environment. More

by lumossa Verified Customer Verified Customer

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Bob and Gary made the my appointment as smooth as possible. Gary promptly returned my call despite having complications with Kias phone lines. He was honest with the work that needed to be done & tha possible. Gary promptly returned my call despite having complications with Kias phone lines. He was honest with the work that needed to be done & that alone speaks volumes. They also had a great set of guys operating the car concierge service! Will happily use them again. Best dealership experience I’ve had in quite some time. More

by Samantha Houle Verified Customer Verified Customer

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As always it was a good experience. I’ll be back soon for service. My service person Gary is the best. Thank you from a very satisfied customer. I’ll be back soon for service. My service person Gary is the best. Thank you from a very satisfied customer. More

by DJB331 Verified Customer Verified Customer

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All encountered genuinely seek to assist in accomplishing any customer’s objectives while ensuring complete satisfaction. any customer’s objectives while ensuring complete satisfaction. More

by Phil M Verified Customer Verified Customer

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