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Gary Nelson
Gary Nelson at Coastal Kia

Gary Nelson | Page 35

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.8
352 Reviews
4.8

352 Reviews

Write a Review

352 Reviews of Gary Nelson

May 02, 2023

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Employee Rating

I had an appointment and arrived before the service department had opened. Several of the employees made a point to say hello. When I pulled in I was greeted and taken right in. He double check with me More

by TDFENNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2023

Coastal Kia responded

Wonderful news! Thank you for the heartfelt testimonial and gracious feedback. We sincerely appreciate the five star review and high marks for our Service Consultant Gary Nelson. We love the feedback including, "this was by far the best experience I every had with any service department." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

May 02, 2023

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Employee Rating

Friendly service attendant Clean area and received a free beverage which was very thoughtful. Thank you More

by Dhenrywendell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2023

Coastal Kia responded

Thank you for the review and gracious comments. We are thrilled to hear you were able to enjoy our customer lounge experience while you waited. Thank you for choosing Coastal Kia!

April 26, 2023

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Employee Rating

Staff were extremely courteous, helpful and good at explaining any work that needed (or did not need) to be done. More

by vmgoldrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2023

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Gary Nelson. We love the comments including, "staff were extremely courteous, helpful and good at explaining any work needed..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia service team with your automotive service needs.

April 23, 2023

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Employee Rating

Very expensive charged me almost 200 . 00 dollars just to check the engine light.wow More

by magicpest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 24, 2023

Coastal Kia responded

Thank you for your feedback. Our Operations Manager, Peggy Roberts tried to reach you via phone. Her direct line is 910-798-4706. We would like to discuss your recent service experience. Our records show the diagnosis for your 2016 Kia Soul was an evaporation system leak. We smoked the system and found the fuel cap was not performing correctly and was not sealing. You were charged a hour labor and cost of replacing the faulty fuel cap. Please call us to discuss your concerns. We are here to help. We look forward to your call.

April 02, 2023

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Employee Rating

As a new customer to the Service Department, I was surprised at the friendly reception I received. In addition the required work was performed quickly and accurately…bonus!…my car was washed and dried More

by sharrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2023

Coastal Kia responded

Great news! Thank you for the five star service review. It was thoughtful of you to go online and rate your recent experience. Thank you for trusting Coastal Kia with your automotive service needs.

March 29, 2023

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Employee Rating

Everyone is very helpful and kind. I Would recommend to anyone looking for a vehicle or service. More

by tchann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman , Darren Gokey, Tony Kirschner

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Mar 30, 2023

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent experience. We sincerely appreciate the high marks for so many of our team members too. Thank you for the high recommendations and gracious feedback. Please call us if you need anything. Thank you for choosing Coastal Kia!

March 24, 2023

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Employee Rating

Sales Employees are very helpful & friendly. Great Location in this area. Service Department is excellent More

by nesia1821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa, John Wigger, Sam Weisman

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Mar 27, 2023

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and high marks for our team members. We love the feedback including, "sales employees are very helpful and friendly...service department is excellent." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 24, 2023

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Employee Rating

Very professional very courteous and willing to answer all questions . They pamper the customers who are in for service will continue to stop by for service Outstanding employees who are always willing to More

by swood40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman , Darren Gokey, Tony Kirschner

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Mar 27, 2023

Coastal Kia responded

We love this. Thank you! We sincerely appreciate the five star review and compliments for our staff. We love the feedback including, "outstanding employees who are always willing to help." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again for the gracious comments.

March 21, 2023

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Employee Rating

Customer service was decent and has been better. Gary Nelson must have been having a tough day and was inattentive. Maybe, check his workload was not pleasant at all! More

by gwenpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2023

Coastal Kia responded

Thank you for the review. We are here to help and address your feedback. Unfortunately we were unable to find a "Gwen Paul" or "Paul Gwen" in our system. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Your comments are important to us and we look forward to speaking with you soon. Thank you

March 18, 2023

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Employee Rating

I guess it's the same at every dealership but I feel the prices for work performed are far too high. More

by MARC1153
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger

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