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Franklin Wood
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17 Reviews
17 Reviews
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17 Reviews of Franklin Wood
December 12, 2024
Rachel was great to work with and did a good job. Unfortunately Franklin who took my original service call dropped the ball on verifying the part needed to repair my car was in stock. I was told the Unfortunately Franklin who took my original service call dropped the ball on verifying the part needed to repair my car was in stock. I was told the part was available. I wouldn't have left my car for 9 days while out of town if I had known nothing would be done. Also did not verify my phone number so I was not notified. More
by HAYWOODZOO
Verified CustomerOther Employees Tagged: Rachel Alvey
December 11, 2024
Delivery of new Escalade had scuff marks on one wheel (onyx package). This was missed prior to delivery. Service dept made accommodations (with loaner) for me to drive 2hrs to drop off & pick up vehich (onyx package). This was missed prior to delivery. Service dept made accommodations (with loaner) for me to drive 2hrs to drop off & pick up vehichle to repair wheel... I was appreciative of repair and loaner! On pick up, the wheel repair was perfect. I noticed an area behind wheel well that looks like it was damaged with wax buffer. There were grounded grooves in molding. This was a second miss for a QA responsibility prior to delivery. I pointed out to Rachel, who was VERY responsive and offered multiple options to correct. I declined. Declined because: 1. service department delivered sub par 2x 2. already drove 4hrs was not amenable to driving 4 more 3. Even if delivered to me at my home, my vehicle would be rolling miles for failure on the part of service department. The scuff marks are minimal, but I know they are there on a brand new vehicle. It's disappointing, but life is to short to sweat that level of defect long enough for me to share my experience should someone ask. More
by cturner
Other Employees Tagged: Dee Ann Potendyk, Rachel Alvey
December 01, 2024
I'm always impressed of the above and beyond service and personal touch. Thank you to Taylor and staff. And the super kindness of Franklin. personal touch. Thank you to Taylor and staff. And the super kindness of Franklin. More
by Susan Coffman
Other Employees Tagged: Taylor Adams
November 10, 2024
Sam got me in and out, she is awesome. . got it done even when I came in on wrong day ! . got it done even when I came in on wrong day ! More
by JBALL67.JB
Other Employees Tagged: Jason Gattenby, Alex Gipson, Jarrett Abel, Samantha Oliphant, Tim Wilkins, Jared Laska, Robert Cook, Taylor Adams, Rachel Alvey
November 01, 2024
Great customer service at James Wood Cadillac. Their employees strive to completely satisfy the customer. Their employees strive to completely satisfy the customer. More
by davemehall
Other Employees Tagged: Shellie Tait, Taylor Adams
October 31, 2024
Service was awesome, they provided me a clear understanding of the issue. They provided me a loaner during the time of service. understanding of the issue. They provided me a loaner during the time of service. More
by SHIV871992
Other Employees Tagged: Taylor Adams
October 20, 2024
Rachel is always great. Charge for card not good when you can only write a 750.00 personal check. Charge for card not good when you can only write a 750.00 personal check. More
by PRISSYFRANCE1
Other Employees Tagged: Taylor Adams, Rachel Alvey
October 10, 2024
There was an incident during my service being done. Taylor was completely transparent with me and made sure everything was done and immediately put me in a loaner and had most of my vehicle repainted t Taylor was completely transparent with me and made sure everything was done and immediately put me in a loaner and had most of my vehicle repainted to compensate for the incident mishap. James Wood service has always been good to me but this service specialist went above and beyond while being transparent with me. More
by STACEY_DRAKE
Other Employees Tagged: Taylor Adams
October 09, 2024
I've bought vehicles and used James Wood's Service for over a decade. I'm very happy, but do wonder why the standard service appointments take so long. An oil change and a tire rotation shouldn't take 3 t over a decade. I'm very happy, but do wonder why the standard service appointments take so long. An oil change and a tire rotation shouldn't take 3 to 4 hours. I will keep coming back. More
by bob@delta-v.com
Other Employees Tagged: Christopher Douglas, Doug Spivey, Taylor Adams, Rachel Alvey
September 28, 2024
Rachel was very knowledgeable with questions I had. Customer Service like that rare these days. Customer Service like that rare these days. More
by BOBKATJEN
Other Employees Tagged: Rachel Alvey
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