Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
190 Reviews
4.8

190 Reviews

Write a Review

190 Reviews of Eddie Marshall

February 19, 2026

Dealership Rating
Employee Rating

I am always made to feel like part of the family there in the commercial service center. Eddie and Sarah are the best. More

by Doland.Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 13, 2026

Dealership Rating
Employee Rating

Very easy to schedule my service, wait time was minimal and complete the service professionally. Completed a recall that I wasn’t aware of so I wouldn’t have to bring the vehicle back. Staff was very per More

by FCTHOMASBAHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , Truck shop

February 06, 2026

Dealership Rating
Employee Rating

I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there More

by ernestwashington65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 04, 2026

Dealership Rating
Employee Rating

Great service. No complaints except the additional fees add on. For shop supplies and credit card use that are passed on to the custom that add an additional fee of More

by mcarter93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 31, 2026

Dealership Rating
Employee Rating

Eddie in commercial truck service is excellent and my entire experience has been great with Southern Ford More

by JWHOUDEKLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 31, 2026

Dealership Rating
Employee Rating

My tires were not rotated as requested and I was charged for it. I'm also wondering if the diagnostic i received for other recommendations were conducted in an honest and truthful manner. I feel cheated and More

by slmjfj2003
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Mar 03, 2026

Southern Ford responded

"Slmjfj2003" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 17, 2026

Dealership Rating
Employee Rating

I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to More

by Qdurani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 16, 2026

Dealership Rating
Employee Rating

Good customer service , was really nice recommend others to come visit this dealership. Thank you More

by elijahd0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 15, 2026

Dealership Rating
Employee Rating

The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More

by glizzdogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 02, 2026

Dealership Rating
Employee Rating

Fast service with team members go8ng out of their way to help. Thanks again to Michael! More

by vrybored1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Esquivel

1
...

Dealership Inventory (363 Vehicles)

new 2026 Ford F-150 car, priced at $64,654
2026 Ford F-150
new
Blue Metallic exterior
Automatic
Four-wheel Drive
used 2025 Volkswagen Atlas car, priced at $32,269
2025 Volkswagen Atlas
used
Pure White exterior
Automatic
All-wheel Drive
new 2025 Ford Mustang Mach-E car, priced at $42,314
2025 Ford Mustang Mach-E
new
White Metallic exterior
Automatic
Rear-wheel Drive
new 2025 Ford F-350 car, priced at $50,167
2025 Ford F-350
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $50,744
2026 Ford Explorer
new
White Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Explorer car, priced at $39,482
2025 Ford Explorer
new
Vapor Blue exterior
Automatic
Four-wheel Drive