Eddie Marshall
Commercial Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
176 Reviews
Write a Review176 Reviews of Eddie Marshall
December 14, 2025
There was a mixup on my service appointment but the shop manager took care of business. I was in and out with what I needed quickly. The manager kept me informed on the progress. Overwhelmed by the truck sh manager took care of business. I was in and out with what I needed quickly. The manager kept me informed on the progress. Overwhelmed by the truck shop’s professionalism. Great customer service!!! More
December 04, 2025
Very pleasant staff. I waited on the car and the work was done in about 1 1/2?hours. I waited on the car and the work was done in about 1 1/2?hours. More
Other Employees Tagged: Jeff Dobson, Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips , MATTHEW CARTER, QUERIDA WILLIAMS
November 24, 2025
Great people, great service manager, great technicians, great pick and delivery service. Never had a better experience with any other company. great pick and delivery service. Never had a better experience with any other company. More
Other Employees Tagged: Jeff Dobson, Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips , MATTHEW CARTER, QUERIDA WILLIAMS
November 14, 2025
Fast, friendly and fair. Had them look at a couple other issues and they were very helpfull Had them look at a couple other issues and they were very helpfull More
Other Employees Tagged: Jeff Dobson, Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips , MATTHEW CARTER, QUERIDA WILLIAMS
November 09, 2025
He was very pleasant and helpful. He tried to fine me a mustang, but, it was already sold. Hope to see him again for his excellent service. He tried to fine me a mustang, but, it was already sold. Hope to see him again for his excellent service. More
Other Employees Tagged: Jeff Dobson, Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips , MATTHEW CARTER, QUERIDA WILLIAMS
October 30, 2025
She was very professional with the way she handled herself and ask the questions answer the questions that we had and came out to check on us herself and ask the questions answer the questions that we had and came out to check on us More
Other Employees Tagged: Jeff Dobson, Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips , MATTHEW CARTER, QUERIDA WILLIAMS
October 24, 2025
Southern Ford did a wonderful job in a very timely manner and I am very pleased with the job and will go back when I need additional service! and I am very pleased with the job and will go back when I need additional service! More
Other Employees Tagged: Jeff Dobson, Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Kevin Phillips , MATTHEW CARTER, QUERIDA WILLIAMS

