Dwayne Thompson | Page 3

Chapman Nissan responded

Thank you for your heartfelt review and for being such a valued part of the Chapman Nissan family! We truly appreciate your kind words and are honored that you describe our team as “exemplary.” Building lasting relationships with our customers is one of the most rewarding parts of what we do, and it means so much to hear that you always feel welcomed and appreciated during your visits. We look forward to continuing to provide you with the outstanding experience you deserve for many years to come!

Chapman Nissan responded

Thank you for sharing your feedback. We understand your frustration and are sorry to hear you left feeling disappointed regarding the brake repair charges. We know unexpected repair expenses can be frustrating, especially after recently purchasing the vehicle and having it inspected earlier this year. Warranty coverage can sometimes be limited to specific components and may not extend to related wear items such as brakes unless a direct warrantable failure is confirmed. That said, we appreciate you bringing your concerns to our attention and would welcome the opportunity to review the situation further with you. Our goal is always to provide transparent communication and quality service, and we regret that your experience did not leave you with that impression. Please feel free to contact our management team directly so we can discuss your concerns in greater detail and see if there is anything further we can do to help. Thank you again for your feedback.

Chapman Nissan responded

Thank you for your great review! We’re glad to hear you had a smooth and positive experience, were treated well, and got all your questions answered. Providing efficient, friendly service is what we strive for. We appreciate you recognizing Dwayne Thompson and AJ Milone, and we look forward to seeing you again at Chapman Nissan!

Chapman Nissan responded

Thank you for your kind review! We’re so glad to hear that Dwayne Thompson takes the time to clearly explain the work your car needs and always makes you feel welcome when you visit for service. We appreciate your recognition of Daniel Ricciardi and Dwayne, and we look forward to continuing to provide you with excellent care at Chapman Nissan.

Chapman Nissan responded

Thank you for your continued loyalty and for taking the time to share your experience! We truly appreciate your repeat business over the years. It means a lot to know that our customer service has earned your trust time and time again. We look forward to helping you with your future vehicle needs at Chapman Nissan!

Chapman Nissan responded

Thank you for sharing your experience, Steph. We’re so glad Daniel Ricciardi was able to assist you quickly and provide peace of mind when your check engine light came on unexpectedly. We understand how stressful that can be, especially on a Saturday, and it’s great to know Danny and the team worked promptly to diagnose the issue and keep you informed the same day. We truly appreciate your trust in Chapman Nissan and look forward to keeping your Rogue running its best.

Chapman Nissan responded

Thank you for your wonderful feedback! We’re glad to hear our team was friendly, kept you updated throughout the day, and had your vehicle ready in a timely manner. We truly appreciate your business and look forward to assisting you again at Chapman Nissan!

Chapman Nissan responded

Thank you for your continued loyalty and kind words! We truly appreciate that you’ve trusted Chapman Nissan since purchasing your vehicle with us. We’re glad to hear you’re very happy with our service, and we look forward to continuing to take great care of you for years to come!

Chapman Nissan responded

Thank you for sharing such thoughtful feedback! We’re honored to hear that Dwayne Thompson has made such a meaningful connection with you. Building trust and genuine relationships beyond the service experience is something we truly value. We appreciate your kind words about his character and look forward to continuing to serve you at Chapman Nissan.

Chapman Nissan responded

Thank you for the wonderful feedback! We’re glad to hear you had a top-notch and speedy experience with our team. Your recognition of our trained professionals means a lot to us. We truly appreciate your support and look forward to welcoming you back to Chapman Nissan!