Dwayne Thompson | Page 2

Chapman Nissan responded

Thank you for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that our team consistently treats your questions and concerns with respect. We want every customer to feel comfortable and confident, and we're glad you've never felt that any question was unimportant. Knowing that you feel our team genuinely cares means a great deal to us. Thank you for placing your trust in Chapman Nissan. We value your business and look forward to continuing to provide you with exceptional service for years to come! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for your loyalty and for your wonderful 5-star review, Ingrid! We are honored that you've chosen Chapman Nissan for three vehicle purchases and have trusted us with your maintenance needs over the years. We're especially pleased to hear that Dwayne and Johnny provided excellent care during your recent inspection and repairs. Our team takes great pride in delivering helpful, professional service, and it's rewarding to know they made your experience a positive one. Thank you for your continued confidence in Chapman Nissan. We truly appreciate your business and look forward to serving you for many years to come! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for your continued trust and for sharing your 5-star experience! We're honored to hear that you've consistently received great service and quality workmanship from our team. Your kind words mean a lot to us, and we'll be sure to recognize Dwayne Thompson and the entire Chapman Nissan team for their dedication to providing exceptional customer care. We truly appreciate your loyalty and look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for bringing this to our attention, Lisa. We sincerely apologize that your experience did not meet the level of service and communication you expected and deserved. Being treated with respect, kept informed throughout the process, and receiving knowledgeable guidance are fundamental parts of the customer experience we strive to provide. We regret that you felt your concerns were met with disregard and that our communication fell short. Please know that your feedback has been shared with our management team for review and coaching opportunities. We appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve. We value your business and hope to have the opportunity to restore your confidence in Chapman Nissan in the future. — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for the wonderful review! We are thrilled to hear you had a great experience from the moment you arrived. Dan takes pride in making sure every customer is well informed and comfortable throughout the service process, and we're glad that commitment showed. We truly appreciate your continued trust in Chapman Nissan and look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia

Chapman Nissan responded

Thank you for sharing your experience! We're delighted to hear that Dwayne made you feel welcome from the moment you arrived. It's great to know that our team provided honest recommendations based on your vehicle's mileage without any pressure, and that you found the service to be a good value. We're especially pleased that we could get you back on the road quickly while delivering the quality service you deserve. Thank you for choosing Chapman Nissan, and we look forward to seeing you again for your future service needs! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia

Chapman Nissan responded

Thank you for the wonderful review! We are thrilled to hear that you had a phenomenal and efficient experience with us. Providing exceptional customer service and expert vehicle care is what our team strives for every day, and it's rewarding to know that Daniel, Dwayne, and our service staff delivered an experience that exceeded your expectations. We truly appreciate your recommendation and thank you for choosing Chapman Nissan. We look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager

Chapman Nissan responded

Thank you for your kind review! We are delighted to hear that Chris provided excellent customer service and helped make your experience smooth and hassle-free. Our team works hard to ensure every customer feels valued and well taken care of throughout their visit. We truly appreciate your recommendation and your trust in Chapman Nissan. We look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia