Jahaira Roman
Jahaira Roman at Chapman Nissan

Jahaira Roman

Service Advisor

Chapman Nissan

6723 Essington Avenue
Philadelphia, PA 19153

Contact Me
4.9
57 Reviews
4.9

57 Reviews

Write a Review

57 Reviews of Jahaira Roman

June 05, 2026

Dealership Rating
Employee Rating

great experience from hello. Dan is a great guy always goes over everything with me. More

by rs5339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

Chapman Nissan responded

Thank you for the wonderful review! We are thrilled to hear you had a great experience from the moment you arrived. Dan takes pride in making sure every customer is well informed and comfortable throughout the service process, and we're glad that commitment showed. We truly appreciate your continued trust in Chapman Nissan and look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan Philadelphia

May 26, 2026

Dealership Rating
Employee Rating

Chapman Nissan services always awesome and every crew knowledgeable and friendly with cozy waiting room. I love it. More

by diah_mccoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Chapman Nissan responded

Thank you for your amazing review! We’re thrilled to hear you always have an awesome experience with our service team. It’s great to know our knowledgeable and friendly staff, along with our comfortable waiting area, continue to make your visits enjoyable. We truly appreciate your kind words and will be sure to share them with Daniel Ricciardi, Dwayne Thompson, and the entire team. Thank you for choosing Chapman Nissan — we love having you as part of our Chapman family!

May 22, 2026

Dealership Rating
Employee Rating

The staff in both the dealership and the service department were very professional and courteous, answered all of my questions and concerns. More

by nicholasaricci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Chapman Nissan responded

Thank you for your kind review! We’re delighted to hear that both our dealership and service teams provided you with a professional and courteous experience. Taking the time to answer questions and address concerns thoroughly is very important to us, and we’re glad our team delivered that level of care during your visit. We’ll be sure to share your compliments with Jahaira Roman and the team. Thank you for choosing Chapman Nissan!

May 22, 2026

Dealership Rating
Employee Rating

Professional service, knowledgeable and good communication.. Friendly, concerned and patient too. No other description needed. More

by jgreen41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Chapman Nissan responded

Thank you for your excellent review! We truly appreciate your kind words about our team’s professionalism, communication, and customer care. It’s wonderful to hear that Daniel Ricciardi and Dwayne Thompson provided a friendly, knowledgeable, and patient experience during your visit. Comments like yours mean a great deal to us. Thank you for choosing Chapman Nissan!

May 11, 2026

Dealership Rating
Employee Rating

As ever, this is a service shop that does very good work in a timely manner, and is honest about stating upcoming needs - they do not upsell. I think it’s the honesty I value the most More

by dwandry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

Chapman Nissan responded

Thank you for your continued trust and loyalty! We’re proud to hear you consistently receive timely, high-quality service from our team. Your comments about our honesty and transparency truly mean a great deal to us, because building trust with our customers is one of our highest priorities. We sincerely appreciate your support and thank you for choosing Chapman Nissan for your service needs!

May 08, 2026

Dealership Rating
Employee Rating

Always is a good experience when going to Chapman ,hopefully only see me once a year fur inspections and oil changes , More

by johngriffith120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Chapman Nissan responded

Thank you for the great review, John! We’re happy to hear your visits to Chapman Nissan are always a good experience. We certainly appreciate your sense of humor about only wanting to see us once a year for inspections and oil changes! We’re glad Marc Bear and Daniel Ricciardi helped make your visit a positive one, and we look forward to being here whenever you need us. Safe travels until next time!

May 07, 2026

Dealership Rating
Employee Rating

This was a great experience on short notice. Customer service was excellent. I appreciate all the hard work. More

by lelhop63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Chapman Nissan responded

Thank you for your wonderful review! We’re so glad we could provide a great experience for you, especially on short notice. Delivering excellent customer service is always our goal, and we truly appreciate your recognition of the team’s hard work. We’ll be sure to share your kind words with Jahaira Roman. Thank you for choosing Chapman Nissan !

May 06, 2026

Dealership Rating
Employee Rating

They are always there to help you with any questions or problems with your Nissan and I respect that at chapmen More

by mobrien9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Chapman Nissan responded

hank you for your thoughtful review! We truly appreciate your kind words and your trust in our team. Providing helpful, reliable support whenever our customers have questions or concerns is very important to us, and we’re glad that commitment continues to stand out during your visits. Thank you for choosing Chapman Nissan — we look forward to assisting you whenever you need us!

May 06, 2026

Dealership Rating
Employee Rating

Great environment and customer service. Was tended to immediately and kept updated on my vehicle. More

by janayjoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2026

Chapman Nissan responded

Thank you for your kind review and for taking the time to share your experience! We’re thrilled to hear that our team was able to answer all of your questions and provide helpful service throughout your visit. We especially appreciate your recognition of Daniel Ricciardi and his professionalism during your vehicle pickup. We value your trust in us and look forward to assisting you again at Chapman Nissan in the future!

May 05, 2026

Dealership Rating
Employee Rating

Great service was pleased with overall process. Could have been a little quicker but no issues to report. More

by hgeo9827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2026

Chapman Nissan responded

Thank you for your feedback and for choosing Chapman Nissan! We’re happy to hear you were pleased with the overall service process and that everything went smoothly during your visit. We also appreciate your comments regarding the timing, as we are always looking for ways to improve efficiency while maintaining quality service. Thank you again for your business, and we look forward to serving you again in the future!

1
...

Dealership Inventory (129 Vehicles)

new 2026 Nissan Kicks car
2026 Nissan Kicks
new
Aspen White Tri exterior
CVT
All-wheel Drive
new 2026 Nissan Kicks car
2026 Nissan Kicks
new
Aspen White Tri exterior
CVT
All-wheel Drive
new 2026 Nissan Kicks car
2026 Nissan Kicks
new
Deep Blue Pearl exterior
CVT
All-wheel Drive
new 2026 Nissan Kicks car
2026 Nissan Kicks
new
Aspen White Tri exterior
CVT
All-wheel Drive
new 2026 Nissan Rogue Plug-In Hybrid car
2026 Nissan Rogue Plug-In Hybrid
new
Cosmic Black exterior
Automatic
All-wheel Drive
used 2020 Nissan Rogue car, priced at $22,100
2020 Nissan Rogue
used
Scarlet Ember exterior
CVT
All-wheel Drive