Dianne Ponce

Unorganized and unprofessional. Will not buy another car from niello and we have bought two from niello. Will not buy another car from niello and we have bought two from niello. More

by HOWARDWHO Verified Customer Verified Customer

Report | Print

This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More

by aleighsmith Verified Customer Verified Customer

Report | Print

Fantastic car, amazing deal, awesome staff - happy customer looking forward to my next Audi experience in a few years! Thanks customer looking forward to my next Audi experience in a few years! Thanks More

by RON.THORNBURG Verified Customer Verified Customer

Report | Print

DIanne Ponce is a great sales Rep and Alex Kludt are great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end back at Niello Audi for SOS wire harness open circuit issue so again not able to enjoy my new car purchase More

by SOPRANOZZ Verified Customer Verified Customer

Report | Print

Great customer service. The team listens to our requests and preferences. Great communication about our new car! The team listens to our requests and preferences. Great communication about our new car! More

by ANGEL54 Verified Customer Verified Customer

Report | Print

The sales person only quoted MSRP while showing different cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and add cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and additional options in the finance office. Frankly, my goal was to minimize time in the dealership. One month later, I was back in the dealership due to a check engine light. My new car has been in service for two weeks due to the cyber attack. All in all, a frustrating experience. One positive note is my service advisor who is doing his best. More

by TINAMURRAY320 Verified Customer Verified Customer

Report | Print

Diane was a great communicator and listened to what I needed. My trade in was priced fairly. The Audi GT is wonderful. needed. My trade in was priced fairly. The Audi GT is wonderful. More

by TIMMAYSD Verified Customer Verified Customer

Report | Print

Dianne was very good, she is a calming, attentive and genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. More

by MJVANCE55 Verified Customer Verified Customer

Report | Print

Dianne was very cordial, professional and genuine. Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It w Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It was a bit overwhelming after negotiate the price of the vehicle and our trade-in. I did not care for the additional negotiations after the fact. More

by MARCELOC Verified Customer Verified Customer

Report | Print

Everybody was a treat to deal with! Blake Paulson made this deal happen by locating the perfect car. Blake Paulson made this deal happen by locating the perfect car. More

by SCOTT Verified Customer Verified Customer

Report | Print