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Dianne Ponce
Refer Me
26 Reviews
Dealership Experience
7 yrs, 8 mos
26 Reviews
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26 Reviews of Dianne Ponce
September 02, 2024
This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More
by aleighsmith
Verified CustomerOther Employees Tagged: Andrew Lyon, Scott Bunker, Omead Anwar, Dain Bryant, Hector Guadamuz
September 01, 2024
Fantastic car, amazing deal, awesome staff - happy customer looking forward to my next Audi experience in a few years! Thanks customer looking forward to my next Audi experience in a few years! Thanks More
by RON.THORNBURG
Other Employees Tagged: Jacqueline Westlake, Brandon Flynn, Ramez Salman, Christian Ibanez, Josh Will, Wilber Torres
August 23, 2024
DIanne Ponce is a great sales Rep and Alex Kludt are great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end back at Niello Audi for SOS wire harness open circuit issue so again not able to enjoy my new car purchase More
by SOPRANOZZ
Other Employees Tagged: Andrew Lyon, Kao Saephanh, Scott Bunker, Aaron Thetford
July 16, 2024
Great customer service. The team listens to our requests and preferences. Great communication about our new car! The team listens to our requests and preferences. Great communication about our new car! More
by ANGEL54
Other Employees Tagged: Jacqueline Westlake, Brandon Flynn, Ramez Salman, James French, Omead Anwar, Dain Bryant, Christian Ibanez, Josh Will, Wilber Torres
July 05, 2024
The sales person only quoted MSRP while showing different cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and add cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and additional options in the finance office. Frankly, my goal was to minimize time in the dealership. One month later, I was back in the dealership due to a check engine light. My new car has been in service for two weeks due to the cyber attack. All in all, a frustrating experience. One positive note is my service advisor who is doing his best. More
by TINAMURRAY320
Other Employees Tagged: Steve Tracy, Dain Bryant
June 16, 2024
Diane was a great communicator and listened to what I needed. My trade in was priced fairly. The Audi GT is wonderful. needed. My trade in was priced fairly. The Audi GT is wonderful. More
by TIMMAYSD
Other Employees Tagged: Steve Tracy
June 12, 2024
Dianne was very good, she is a calming, attentive and genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. More
by MJVANCE55
Other Employees Tagged: Andrew Lyon
June 10, 2024
Dianne was very cordial, professional and genuine. Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It w Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It was a bit overwhelming after negotiate the price of the vehicle and our trade-in. I did not care for the additional negotiations after the fact. More
by MARCELOC
Other Employees Tagged: Andrew Lyon
June 06, 2024
Everybody was a treat to deal with! Blake Paulson made this deal happen by locating the perfect car. Blake Paulson made this deal happen by locating the perfect car. More
by SCOTT
Other Employees Tagged: Cain Carter , Blake Paulson
June 01, 2024
Dianne went above and beyond to find me my dream car at a great price! She dropped off my new car to me after it arrived and even took great photos of me with my car! I would also like to give a shout out to great price! She dropped off my new car to me after it arrived and even took great photos of me with my car! I would also like to give a shout out to David for helping me learn about all of the cool tech features that came with the new Audi. More
by N.SUHAIL
Other Employees Tagged: David Dean
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