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Dianne Ponce
47 Reviews
Dealership Experience
9 yrs, 2 mos
Languages Spoken
English
Spanish
47 Reviews
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47 Reviews of Dianne Ponce
September 16, 2025
Poor customer service. I never got to test drive the vehicle nor did I get customer service on how to use the technology inside the vehicle. I was there on 3 separate occas I never got to test drive the vehicle nor did I get customer service on how to use the technology inside the vehicle. I was there on 3 separate occasions to trouble shoot my issues with the technology of the vehicle. Andrew was the only one that was attentive and gave adequate service. To this day I still haven’t been able to get the technology squared away with my new car More
by MM13
Verified CustomerOther Employees Tagged: Andrew Lyon
September 02, 2025
The dealership exceeded my expectations, providing excellent customer service (by Diane Ponce) and her manager, Alex. I’m very pleased with my purchase and will definitely return when it comes to buyi excellent customer service (by Diane Ponce) and her manager, Alex. I’m very pleased with my purchase and will definitely return when it comes to buying another vehicle. More
by TONI M
Other Employees Tagged: Aaron Thetford, Blake Paulson, Alex Kludt
August 28, 2025
Excellent low stress experience. Got the car and the deal I was looking for. Would highly recommend! Got the car and the deal I was looking for. Would highly recommend! More
by KEITH_EIDE
Other Employees Tagged: Alex Kludt
August 10, 2025
Easy to work with Diane, painless process, very satisfied and I had zero issues with the transaction satisfied and I had zero issues with the transaction More
by LEIF3
Other Employees Tagged: Blake Paulson , Kyle Saephanh
July 07, 2025
Diane Ponce and Omead Anwar were wonderful to work with. They made my experience in leasing a car and having it serviced smooth and stressless. Their patience and professionalism have made me and my family They made my experience in leasing a car and having it serviced smooth and stressless. Their patience and professionalism have made me and my family returning customers. More
by AJ62
Other Employees Tagged: Andrew Lyon, Jeff Holt, Cesar Reynoso , Kyle Saephanh, Omead Anwar
June 06, 2025
Mark was extremely helpful in showing several options. Cesar was great at explaining how things work. Great experience for sure. Cesar was great at explaining how things work. Great experience for sure. More
by DANLEX
Other Employees Tagged: Mark Jaffe, Cesar Reynoso , Kyle Saephanh
April 27, 2025
Honestly, this has been the best used car experience I’ve ever had! They made the process simple and have taken good care of us since the purchase. Will 100% purchase my next vehicle from them. ever had! They made the process simple and have taken good care of us since the purchase. Will 100% purchase my next vehicle from them. More
by SALLYWEIS
Other Employees Tagged: Andrew Lyon
March 09, 2025
The communication between the dealer and customer isn’t good .., Robert terrible service before and after the transaction. good .., Robert terrible service before and after the transaction. More
by FELIPEBRANA
Other Employees Tagged: Jacqueline Westlake, Mark Jaffe , Robert Clark
February 06, 2025
We bought our 1st Audi, Audi 4000 in December 1979. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. And now our 7th Audi, 2025 Q5e we bought from Niello with Diane Ponce. We started having Niello service our Audi's starting in 2016. We have always been impressed with the professionalism of the Service Consultants and the service we received. Initially we dealt with Dain Bryant and ended up with Erik Carr. Erik always went the extra mile to make things work out for us. When we decided to trade in our 2019 Q5 for a 2025 Q5e, Diane Ponce navigated us through the process, involving Blake Paulson and the financial people. The post purchase follow up has been impressive. I have received communication from Diane and a tech person checking in to see how we liked our purchase, did we have any questions, or need help setting up any features. And when an issue developed with the HomeLink not functioning, and later when the Check Engine light came on, Diane and the Service Department came to the rescue. Since we live 5 hours away, we appreciate the connection we have made with Niello Audi. It is typically a 2 day affair to get our Audi's serviced and to be able to have a loaner car available. We especially like the detailed check list of the service performed and explanations of anything that needs attention. We will continue to be loyal customers. Thank you Niello Audi! More
by JERECOX71
Other Employees Tagged: Erik Carr, Dain Bryant, Blake Paulson
January 02, 2025
Salesperson (Dianne) was great - knowledgeable about vehicle and sales process, helpful before, during and after sale. She went the extra mile to help me remove a bike rack from my trade-in the next day vehicle and sales process, helpful before, during and after sale. She went the extra mile to help me remove a bike rack from my trade-in the next day. Armando took forever with the people prior to us (and it was a cash sale) - we waited 2 hr for him to finish with them. Our sale was also cash, but we weren't able to leave dealership until 10:30 PM because of him being the only finance person onsite, and due to the time he took with buyers prior to us. Also, he neglected to give us a temporary registration for the windshield and another document, so we had to return to the dealership to pick up registration another day (but signed the other document online). More
by BCBOLSTER
Other Employees Tagged: Armando Marquez
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