David Letourneau

David Letourneau and the entire service staff at Koons Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the entire process, you feel as if their entire team has your back. It's not always fun having to bring a car in for service...life disruption, work, kids, etc. David and the Koons staff get that and make sure they alleviate as much of that stress as possible from start to finish. I bought my car with this team and serviced it here. I will not go anywhere else given the respect and treatment they show their customers. David, thank you and the entire Koons team. More

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Everyone was very courteous and helpful. Your service department was very clean also. Thank you Your service department was very clean also. Thank you More

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I was very well taken care by David Koons did a excellent job easy and smooth excellent job easy and smooth More

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Very impressed with the Dealership in general from my car buying experience to my first oil change service . buying experience to my first oil change service . More

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The service was quick and efficient. No surprises The service writer explained what additional services I needed.. No surprises The service writer explained what additional services I needed.. More

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Love this dealership. I have been a customer for many years and each year Koons gets better and better. The service department is tops and the waiting area is clean and eq I have been a customer for many years and each year Koons gets better and better. The service department is tops and the waiting area is clean and equip with everything to make your wait comfortable. The entire dealership is exceptionally clean. Very customer friendly and courteous. I recommend Koons to family and friends. KUdos to Koons. More

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Very professional and honest. Straightforward services. Never had nothing to complain about. If you need you car serviced, please go to Koons White March Straightforward services. Never had nothing to complain about. If you need you car serviced, please go to Koons White March More

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Made a appointment & the earliest they could see me was 5 days from the time I made my appointment, which wasn’t a problem but after waiting 5 days I get to dealership on time and was quoted a price for oil days from the time I made my appointment, which wasn’t a problem but after waiting 5 days I get to dealership on time and was quoted a price for oil change over the phone and when I get there they quote me a price that is $64 higher than over the phone. I wait more then 1.5 hours my car hasn’t even gone in bay, it’s still sitting outside and they still haven’t given me the right price for oil change and say our tech is changing a motor , well why schedule a appointment and make me wait 5 days and don’t know your own prices no one can confirm. They gave me my keys back and all they could say was sorry.. never will go back here, it’s a shame I have to drive 45min to different dealership when they are 5 mins from my house . More

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