Daniel Rzepnicki | Page 5

Best service department , I was always informed with the vehicle status by Daniel Rzepnicki my Service advisor and Erica Batchelder Service Lane Manager. I also met The General Manager Dan Rosengarten when vehicle status by Daniel Rzepnicki my Service advisor and Erica Batchelder Service Lane Manager. I also met The General Manager Dan Rosengarten when I viseted the new vehicle showroom . They made me feel like I was a VIP. Thank you Wakefield Subaru for excellent service and the freindy welcome that I received. More

by SARKIS001 Verified Customer Verified Customer

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This dealership provides excellent customer service. They are on time, knowledgeable and unfailingly pleasant. I was especially pleased with Dan who helped me with some questions that I had. They are on time, knowledgeable and unfailingly pleasant. I was especially pleased with Dan who helped me with some questions that I had. More

by CARAMJ Verified Customer Verified Customer

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The person I dealt with Dan “zip” could not have been better, the car was well serviced. However at the end of my experience a man working along side Dan who was frustrated w some aspect of a sale betwee better, the car was well serviced. However at the end of my experience a man working along side Dan who was frustrated w some aspect of a sale between them was extremely rude and aggressive to Dan in front not me and then left the room to go next door and scream about this issue cursing and yelling very loudly. It soured the entire experience and felt very unprofessional on his part. He was short, muscly , w a long beard and dark glasses and if I came in next time and he was there and not Dan I would walk right out. More

by lmancuso0 Verified Customer Verified Customer

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Dan was an amazing help and was able to answer all my questions regarded to my service. He also got me on my way quickly! questions regarded to my service. He also got me on my way quickly! More

by Clare Verified Customer Verified Customer

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Always great service at Albrecht Subaru. Everything was clearly explained, efficient and spot on. Wouldn't take the car anywhere else. Everything was clearly explained, efficient and spot on. Wouldn't take the car anywhere else. More

by ntenbroek Verified Customer Verified Customer

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Tanner was awesome when I checked in for oil change. He said it might be 90 minutes and asked if I was alright with that and I agreed. I was contacted by text less than an hour later that my car was fin He said it might be 90 minutes and asked if I was alright with that and I agreed. I was contacted by text less than an hour later that my car was finished. I was very happy. More

by ahealey42777 Verified Customer Verified Customer

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Took car in and was done before the estimated time and staff was amazing as well. staff was amazing as well. More

by LINDA_UNDERBAR Verified Customer Verified Customer

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Did not inspect my car. Missed oil leak, tire sensor damage and battery issue. They wanted to charge me $45 for the second time to clean my battery when they knew I needed a Missed oil leak, tire sensor damage and battery issue. They wanted to charge me $45 for the second time to clean my battery when they knew I needed a new one. I took my car to another Subaru dealer to get an honest inspection. Wakefield Subaru failed to tell me about issues because I was still under warranty and they didn’t want to pay for oil leak and sensor issue repairs. They talked to me as if I was dumb. Dismissed me with condescending attitude. Now I have to go thru the court system to make them honor my warranty. New ownership is horrible. I’ve owned Subarus since 2002. I haven’t had an issue until new ownership. This is the worst dealership. Buying a Lexus. More

by TSANCHEZ8 Verified Customer Verified Customer

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Excellent experience. Great customer service. My service rep showed genuine concern and empathy. Very pleased. Great customer service. My service rep showed genuine concern and empathy. Very pleased. More

by jenn99 Verified Customer Verified Customer

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Always friendly people to work with you Reliable service Would recommend to anyone for service service Would recommend to anyone for service More

by STARZNSUCH52 Verified Customer Verified Customer

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