Erica Batchelder

Excellent dealership. Took my car in for what turned out to be a complicated repair. The work took several weeks to complete, including part order and tec+hnical work. Took my car in for what turned out to be a complicated repair. The work took several weeks to complete, including part order and tec+hnical work. Loaner car was provided with minimal red tape, and I was updated frequently about my own car. When I picked up the car, the service manager spent a lot of time with me, making sure my car was completely repaired and that I understood why the process had been so long. A+ from start to finish. More

by DMICHAELK7 Verified Customer Verified Customer

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I found the service and representatives to be excellent. It was very efficient and the work performed described to me in sufficient detail. It was very efficient and the work performed described to me in sufficient detail. More

by GENEFIKE Verified Customer Verified Customer

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I can’t thank the Wakefield team enough for taking such good care of my vehicle. They were so patient and helpful in diagnosing what the issue was. good care of my vehicle. They were so patient and helpful in diagnosing what the issue was. More

by A Farrell Verified Customer Verified Customer

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It was very helpful service and a pleasant experience. I would definitely return to the dealership and recommend. I would definitely return to the dealership and recommend. More

by srgreen00 Verified Customer Verified Customer

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*Update* Erica reached out to show me there was an email sent back in February and there was a possible note on my account. It still doesn't discount why I needed to explain myself all over again. I definit sent back in February and there was a possible note on my account. It still doesn't discount why I needed to explain myself all over again. I definitely appreciate the Service Manager reaching out though. That helps sway me towards sticking with the dealership overall. My service was completed much quicker than I was quoted. But, this location has been going through high turnover every time I go in. It's seems like the last couple of years there are new faces every time. I most recently went in for an oil change and tire rotation, but added in an alignment, because of an issue the prior time I had my Subaru serviced. At the time in early 2026, Erica told me over the phone that she'd put a note in my account regarding it. And I asked her for an email that stated that, but it must have fallen to the wayside. When I arrived for my service, the rep was unable to find any note, so I had to go through the entire story/situation again with a new rep. Then he told me Erica was not in office or available and he'd check with his manager. Luckily, they covered the alignment service. While I was happy the service was covered, it really frustrating to be told one thing and then needing to rehash the entire event over again. I'm not sure if I will try other Subaru locations for my next service. More

by pwong12 Verified Customer Verified Customer

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When I went in for help, they were kind and understanding. They were helpful in figuring out the problem and fixing it. They also gave me a loaner car for the time they had my car. Michael a understanding. They were helpful in figuring out the problem and fixing it. They also gave me a loaner car for the time they had my car. Michael and Erica were very helpful and kind More

by RMFLOWERS1 Verified Customer Verified Customer

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Quick, efficient and very friendly staff. Nice waiting room where I can work while I wair Nice waiting room where I can work while I wair More

by LCELLIS Verified Customer Verified Customer

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Parking is confusing. .to drop off car. On-time check in for appt. Location is great! Next to highway .to drop off car. On-time check in for appt. Location is great! Next to highway More

by vbarry12 Verified Customer Verified Customer

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I have always gotten first rate service at Albrecht Subaru. The staff are attentive and go the extra mile to satisfy their customers. Subaru. The staff are attentive and go the extra mile to satisfy their customers. More

by photobug Verified Customer Verified Customer

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I need to make a meeting, was running short on time and they got me out even earlier so I could make my meeting. Thank you! they got me out even earlier so I could make my meeting. Thank you! More

by IGGYGOMEZ Verified Customer Verified Customer

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