Erica Batchelder

*Update* Erica reached out to show me there was an email sent back in February and there was a possible note on my account. It still doesn't discount why I needed to explain myself all over again. I definit sent back in February and there was a possible note on my account. It still doesn't discount why I needed to explain myself all over again. I definitely appreciate the Service Manager reaching out though. That helps sway me towards sticking with the dealership overall. My service was completed much quicker than I was quoted. But, this location has been going through high turnover every time I go in. It's seems like the last couple of years there are new faces every time. I most recently went in for an oil change and tire rotation, but added in an alignment, because of an issue the prior time I had my Subaru serviced. At the time in early 2026, Erica told me over the phone that she'd put a note in my account regarding it. And I asked her for an email that stated that, but it must have fallen to the wayside. When I arrived for my service, the rep was unable to find any note, so I had to go through the entire story/situation again with a new rep. Then he told me Erica was not in office or available and he'd check with his manager. Luckily, they covered the alignment service. While I was happy the service was covered, it really frustrating to be told one thing and then needing to rehash the entire event over again. I'm not sure if I will try other Subaru locations for my next service. More

by pwong12 Verified Customer Verified Customer

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When I went in for help, they were kind and understanding. They were helpful in figuring out the problem and fixing it. They also gave me a loaner car for the time they had my car. Michael a understanding. They were helpful in figuring out the problem and fixing it. They also gave me a loaner car for the time they had my car. Michael and Erica were very helpful and kind More

by RMFLOWERS1 Verified Customer Verified Customer

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Quick, efficient and very friendly staff. Nice waiting room where I can work while I wair Nice waiting room where I can work while I wair More

by LCELLIS Verified Customer Verified Customer

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Parking is confusing. .to drop off car. On-time check in for appt. Location is great! Next to highway .to drop off car. On-time check in for appt. Location is great! Next to highway More

by vbarry12 Verified Customer Verified Customer

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I have always gotten first rate service at Albrecht Subaru. The staff are attentive and go the extra mile to satisfy their customers. Subaru. The staff are attentive and go the extra mile to satisfy their customers. More

by photobug Verified Customer Verified Customer

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I need to make a meeting, was running short on time and they got me out even earlier so I could make my meeting. Thank you! they got me out even earlier so I could make my meeting. Thank you! More

by IGGYGOMEZ Verified Customer Verified Customer

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A fast and efficient oil change and tire rotation. I will be back when necessary. I will be back when necessary. More

by GORDONANGEL1 Verified Customer Verified Customer

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Albrecht Subaru staff was friendly, listened to my concerns and helped me by providing a car on lan while my repairs were done. I appreciate the courteous service as that’s hard to find these days! concerns and helped me by providing a car on lan while my repairs were done. I appreciate the courteous service as that’s hard to find these days! More

by bencoem Verified Customer Verified Customer

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The representatives are easy to work with and I don’t feel pressured. Service is fast and comprehensive. feel pressured. Service is fast and comprehensive. More

by coombsj36 Verified Customer Verified Customer

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I trust the assessments of my vehicle and feel confident that the work will be done competently. that the work will be done competently. More

by CWILLISPHD Verified Customer Verified Customer

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