Rich Ellison
Rich Ellison at Albrecht Subaru of Wakefield

Rich Ellison

Service & Parts Director

Albrecht Subaru of Wakefield

618 North Ave
Wakefield, MA 01880

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4.6
9 Reviews
4.6

9 Reviews

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9 Reviews of Rich Ellison

June 23, 2026

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Good communication and simple explanations for what was going to be done and what it would mean. Kind employees and I got a loaner car with no issues More

by missdepaolis
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Recommend Dealer
Yes
Jun 23, 2026

Albrecht Subaru of Wakefield responded

Thanks for letting us know about your experience with your Subaru Forester. Rich and the team are glad our clear communication and simple explanations were helpful, and that the loaner car fit your needs. We appreciate you bringing your Forester in for service. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

June 23, 2026

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Excelente trabajo, gracias por toda su ayuda , estoy muy satisfecho por el servicio brindado gracias More

by armandoperez64.ap
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Recommend Dealer
Yes
Jun 23, 2026

Albrecht Subaru of Wakefield responded

It’s great to hear how satisfied you are with the service on your Subaru Ascent. We’re glad we could provide the assistance you needed. We look forward to supporting you again. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

June 08, 2026

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They say extraordinary service but don’t provide it. Waited and waited even with an appointment More

by robertkan1
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Recommend Dealer
No

Other Employees Tagged: Teresa Evangelista, David Patti

Jun 13, 2026

Albrecht Subaru of Wakefield responded

We're sorry you did not have the best experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Paul Barton General Manager 781-246-3331

Jun 29, 2026

robertkan1 responded

Called Mr Paul Barton three times. Yes, three times and never called me back. Talk about customer service. New ownership doesn't know the meaning. Found a Subaru dealership closer who want my business with welcome arms.

Jul 01, 2026

robertkan1 responded

Wanted to say that I was able to speak to Albrecht (Wakefield) Subaru and discovered that my phone calls never reached management due to an outdated system from previous owners. Got an honest apology and explanation for my long wait. Convinced now that they actually care and wanted to make things right. I was wrong in my assessment and apologize to them for my views. So readers ignore my criticism.

June 02, 2026

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I need to make a meeting, was running short on time and they got me out even earlier so I could make my meeting. Thank you! More

by IGGYGOMEZ
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Recommend Dealer
Yes
Jun 02, 2026

Albrecht Subaru of Wakefield responded

It’s great to hear our team completed your Subaru service promptly so you could make your meeting. Thank you for sharing your experience. We look forward to assisting you again. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

July 24, 2025

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Friendly, thorough description of product, answered all my questions, tour of facility, sale staff available More

by dickmerrill
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Recommend Dealer
Yes

Other Employees Tagged: Maria Malave

June 28, 2025

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This is my second car from them and hopefully intend to get my next one from them also More

by jmckay916
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Recommend Dealer
Yes

Other Employees Tagged: David Patti

June 27, 2025

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The service at Subaru of Wakefield has always, always been excellent. Mike Rossie was the best, and Rich will be great. You always feel like there's a personal relationship with the service staff. That's More

by BRIONOC
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Recommend Dealer
Yes

Other Employees Tagged: Nicole Pefine , Rich Ellison

June 13, 2025

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great service, bit surprised at how much needed to be done. still awaiting to hear about the part that was ordered as I can not get the car inspected until it iscrepaired my inspection is due for June More

by SAVAGEKG
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Recommend Dealer
Yes

June 12, 2025

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Excellent service Michael Rammah kept me informed during the service much appreciated always excellent service More

by OBIE279
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Recommend Dealer
Yes

Other Employees Tagged: Teresa Evangelista, Chris Kopacz, Michael Rammah , Rick Melendy, Alex Robbins, Dan Rosengarten

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