Nicole Pefine
Nicole Pefine at Albrecht Subaru of Wakefield

Nicole Pefine

Service Advisor

Albrecht Subaru of Wakefield

618 North Ave
Wakefield, MA 01880

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4.9
97 Reviews
4.9

97 Reviews

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97 Reviews of Nicole Pefine

September 01, 2026

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Employee Rating

The knew what the problem was right away, they had to keep it over the weekend but they got the job done. More

by L D
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Recommend Dealer
Yes
Sep 01, 2026

Albrecht Subaru of Wakefield responded

Knowing that you found the diagnosis quick and that your Subaru Crosstrek was back on schedule after the weekend is rewarding. Your five-star rating means a lot to our service department. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

August 31, 2026

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My car issue was found in the am and I was able to drop off and get a loaner in the afternoon. Issue was diagnosed while I was still driving home and was able to drop off loaner and pick up my car when it More

by Christina
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Recommend Dealer
Yes
Aug 31, 2026

Albrecht Subaru of Wakefield responded

Prompt, convenient service is at the heart of how our service department operates. Hearing that you could drop off your Subaru Forester in the morning, receive a loaner that afternoon, and pick it up repaired before you anticipated means a lot to us. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

August 30, 2026

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Polite and professional as always. Kept me up to date on status and any possible issues. Keep up the good work. Always a pleasant experience at this dealership. Unrelated....this rati More

by dslater0
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Recommend Dealer
Yes

August 09, 2026

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Customer service forward, very helpful and knowledgeable, kept clear communication regarding my vehicle and was open to letting me try a different vehicle upon request while my car was being repaired. More

by rromerca
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Recommend Dealer
Yes
Aug 09, 2026

Albrecht Subaru of Wakefield responded

Your feedback about our clear communication during the service on your Subaru Impreza and willingness to provide a different vehicle highlights our service department’s dedication to your satisfaction. Knowing our helpful and knowledgeable approach met your needs is rewarding to our team. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

August 07, 2026

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Michael and the team were phenomenal. Very transparent and overly communicated to keep me up to date. I appreciate the team's knowledge and dedication to making me comfortable and being c More

by mmcdonough18
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 07, 2026

Albrecht Subaru of Wakefield responded

Hearing that Michael and our service team communicated transparently and kept you informed means a great deal to our department. We’re also pleased we could provide a loaner vehicle while your Forester was in service. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

August 06, 2026

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This is the only dealership I will service at. Very courteous and knowledgeable. Everything was clearly explained and the work was done in a timely manner. More

by PLANTE.JASON
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Service Communication
Recommend Dealer
Yes
Aug 06, 2026

Albrecht Subaru of Wakefield responded

Your praise of our courteous approach and expert guidance is truly encouraging. Hearing that everything was clearly explained and completed on time means a lot to our service department. Thank you for choosing our dealership for service on your Subaru Forester. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

August 05, 2026

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Employee Rating

Very helpful and good customer service , always give good service to my car . Thank you Subaru customer service workers More

by fati.yanezx
Service Price Transparency
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Recommend Dealer
Yes
Aug 05, 2026

Albrecht Subaru of Wakefield responded

Your mention of our service department’s helpfulness and consistent care for your Outback is truly appreciated. Your kind words and five-star rating mean a lot to our team. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

July 27, 2026

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Came in here for a regularly scheduled oil change in my ‘24 crosstrek I purchased here a few years ago. They got it done very quickly, and I appreciate the once-over inspection they gave my vehicle. More

by CELZEY11
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Recommend Dealer
Yes
Jul 27, 2026

Albrecht Subaru of Wakefield responded

It’s great to hear the oil change on your ’24 Crosstrek was completed swiftly and that the inspection provided peace of mind. Thank you for returning for your service. We look forward to your next visit. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

July 08, 2026

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Employee Rating

Tanner understood my issues and explained what needed to be done. I waited for the car More

by mjmastro1942
Service Price Transparency
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Recommend Dealer
Yes
Jul 08, 2026

Albrecht Subaru of Wakefield responded

Hello, thanks for sharing your thoughts. We’re glad your service advisor explained what needed to be done on your Subaru Forester and that the wait time was comfortable. If you have any further questions, please reach out to Nicole. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

June 28, 2026

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It was very helpful service and a pleasant experience. I would definitely return to the dealership and recommend. More

by srgreen00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2026

Albrecht Subaru of Wakefield responded

We’re thrilled our service team could make your Subaru Impreza visit so smooth. We look forward to assisting you again and appreciate you recommending us. Get Respect at Albrecht Paul Barton General Manager 781-246-3331

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