Courtney Mearns

We saw a great price online for a 2025 Hyundai Palisade, so we decided to head into Family Hyundai to check out the vehicle. When we walked in, we were greeted by Mark Holder. We instantly connected with so we decided to head into Family Hyundai to check out the vehicle. When we walked in, we were greeted by Mark Holder. We instantly connected with him as he was personable and friendly. After test driving the car, we decided to sit and down and potentially purchase the vehicle. As we went over the numbers, we were surprised to find out that the price online was only available if you chose certain financing options. Car companies need to stop with this practice. People want honest companies and should not have to spend additional time haggling prices. Stop with the fine print (which we could not even find on the website) and just be honest. This price difference took an additional hour of our time due to going back and forth and I felt like I was in a scene of Seinfeld. After finally agreeing to the price (after making them change paperwork two times, sneaky), we were ready for financing. As we waited, we had the typical person come up and try to sell us additional costs to our vehicle which I had to say no to twice. As we waited for finance, Mark was very accommodating and sat with me, showing me everything on the vehicle I was purchasing. He was a wealth of information. He truly knows his stuff. I had to ask 3 times when financing was available as we were approaching the 3-hour mark. Purchasing a vehicle should not take this long in this day and age. We were finally greeted by the finance person. When he sat down, he asked how everything was going and if there were any issues. When I said everything was great except for the wait time on finance, he immediately had an attitude problem with me and made a snarky comment which is completely unprofessional. He made several more comments and then brought us back to his office to sign paperwork. We then advised him that we were not interested in the GAP insurance or any extended warranties, but he continued on with his "speech" and drawing diagrams discussing these extended warranties. We had to tell him a second time to please skip this part as we were approaching hour 4 and we needed to get home, and we were not interested. The attitude came again, and he stated, "well if anything happens to your car then it's on you." That time in the finance office was stressful and very uncomfortable. When we were finally done, Mark met us once again and put our temp tag on the vehicle and thanked us again. If it wasn't for Mark and his great personality and friendliness, I would have walked out of that purchase. He was the only one there that I can truly say was a delight to deal with. I am so sick of the "car salesman" persona these employees think they need to exhibit. It is exhausting to deal with. It should not take 4 hours to purchase a vehicle. Thank you Mark for keeping us sane during this purchase. I will definitely recommend Mark Holder, but you all need to do better on time and attitude. More

by carolnryan Verified Customer Verified Customer

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Personable, efficient, reliable, family oriented, fair, welcoming, willingness to help, knowledgeable, offers concern, dependable, trustworthy! welcoming, willingness to help, knowledgeable, offers concern, dependable, trustworthy! More

by ROSALIND_EVANS Verified Customer Verified Customer

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My last service was a oil change and oil was all over my engine bay engine bay More

by JACK_FLACK Verified Customer Verified Customer

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Family Hyundai is the best dealer, everyone is very polite and friendly.so I definitely recommend it. polite and friendly.so I definitely recommend it. More

by Cris Verified Customer Verified Customer

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Very professional team, friendly, quick service, comfortable waiting room atmosphere, family friendly service, enjoyable experience! comfortable waiting room atmosphere, family friendly service, enjoyable experience! More

by DEZIROMO2010 Verified Customer Verified Customer

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Customer care was kind and assessed need,and concerns in regard to the vehicle. Thank you. regard to the vehicle. Thank you. More

by elainerichmond.32 Verified Customer Verified Customer

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Terrible customer service. I do not recommend buying a car from here our getting any services done to your vehicle. I do not recommend buying a car from here our getting any services done to your vehicle. More

by Meka Verified Customer Verified Customer

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You do do better with answering phone at the service sometimes it’s hard to catch someone at the other side sometimes it’s hard to catch someone at the other side More

by marekhajnos Verified Customer Verified Customer

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Service center provided adequate service and dis the job right in a decent amount of time right in a decent amount of time More

by msusmaras Verified Customer Verified Customer

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Everyone is very professional and thorough. The service was due to a recall. The work was completed as promised The service was due to a recall. The work was completed as promised More

by BARB.BROWER Verified Customer Verified Customer

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