Carlos Alejo | Page 9

dealership change engine on the car but did not bother to install a new drive belt on the car. they installed the old drive belt of the car which is stretched out and now the engine is actually screeching. t install a new drive belt on the car. they installed the old drive belt of the car which is stretched out and now the engine is actually screeching. they never made an attempt to either call me or let me know that they were installing the old belt drive belt of the car on the 2018 Kia soul that I have now. after I got the car the engine began to screech took it back to the dealer which Carla which is the manager there told me that the end you know the belt is using the old belt I'm like. why did they actually use the old belt when in my previous car the 2012 Kia optima had they change about that's part of the engine belt should have been changed. the drive belt should have been changed. he had no answer More

by Hector Verified Customer Verified Customer

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My experience was great! Kia always takes care of me! thank you so much kia Kia always takes care of me! thank you so much kia More

by KENZIEDOLL Verified Customer Verified Customer

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They did great in a timely manner and very communicative I would definitely comeback again I would definitely comeback again More

by NENESHIRLEY2010 Verified Customer Verified Customer

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Treated very good. Not all the work was done because parts on backorder. Will have to go back to finish the job Not all the work was done because parts on backorder. Will have to go back to finish the job More

by SDK.KAUP Verified Customer Verified Customer

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Exceptional service department. JP Rivera is an asset to the department and am excited to see him excel in the years to come. JP Rivera is an asset to the department and am excited to see him excel in the years to come. More

by M.SOSON Verified Customer Verified Customer

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I REAL believe dealer around They are the best Josh Fernandes was so helpful ty Josh Fernandes was so helpful ty Josh More

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Joshua thank you for always making my visits so smooth and give impecable service. ❤️❤️❤️ outstanding..!!! and give impecable service. ❤️❤️❤️ outstanding..!!! More

by ERNESMARI Verified Customer Verified Customer

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Fantastic service. Great attention to detail and top notch customer service. Great experience and will be back. Great attention to detail and top notch customer service. Great experience and will be back. More

by dpatrick34 Verified Customer Verified Customer

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Where do I start? The first salesman assigned or that was taking care of us had a heavy energy and insisted in selling us used cars instead a new one like we wanted. W The first salesman assigned or that was taking care of us had a heavy energy and insisted in selling us used cars instead a new one like we wanted. We requested a salesman change and the kid that was taking care of us took his time to listen to our needs and wants. Finally a vehicle was purchased but this people won’t give any kind of complimentary gifts for your purchase or nothing at all. When I asked about free gifts I was able to get window tinting in only my 2 front windows. SMH The salesman (aka the kid) said that he was going to make an appointment for me to come by the end of the week to have it done. Well, the day came and the kid was no longer working there and nobody knew about my free window tinting nor my appointment was done. Originally my appointment was for 8:30am but since the appointment was never made I had to wait until noon for the tinting place to open and take care of me. Definitely a horrible experience with this dealership. The sad part of all this is that I went to another Kia dealership just to ask a question and I got a free keychain wi the my car name engraved. They have a lot to grow and learn definitely. More

by EILEENPEREZ12 Verified Customer Verified Customer

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The dealership work my request promptly and resealable time on my vehicle oil change and check my air conditioner. time on my vehicle oil change and check my air conditioner. More

by SIERRA_FERRER Verified Customer Verified Customer

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